If you want to join a Teams Chat in Keys.Express / Keys Distribution, you need to be invited as a guest (unless you have a keys.express Email address already, then this tutorial is not for you). Provide your email address to IT, so they can invite you as a guest to Microsoft 365 / Teams.
NOTE: To avoid problems, you need to use an email address that is not already associated with a Free Teams account. Send us that email so we can invite you there.
Look out for an email that says xyz has invited you to access application with their organization.
Click the Accept invitation link at the bottom of the email.
Login to your Microsoft account with that email address. If you don’t have a Microsoft account, you can create a free one.
Click “Accept” on the permission to track everything you say or think inside Teams. 😄
Go back to your email inbox; you should see a second invitation to Teams. Click Open Microsoft Teams
Download and Open your Teams app or use Teams online (https://teams.microsoft.com/v2/) and login again if needed.
Make sure you are logged into Teams with the same email address that you were invited to join:
If you cannot see the Keys Distribution Chat groups #
Go to Organizations with this direct link: https://myaccount.microsoft.com/organizations
You should see Keys Distribution GmbH, this means you joined the organization, that’s good. If you don’t see this, make sure you accept the email invitation from Teams.
In your browser go directly to the Keys Distribution organization and login with your email of the invitation. Enable 2FA.
https://teams.microsoft.com/_?tenantId=752b218e-0434-4a8f-b1bf-ef1f3666a00e
Now you can see the group chats:
Problems? #
Close your browser / close the Teams application, logout from all Microsoft accounts in the browser and Teams. Then click on the invitation link in the email again. Now it should work.
Troubleshooting tips #
if you can see the organization
But when opening Teams you see this message:
You don’t have the required permissions to access this org
then follow the steps below:
Step 1: The Quick Web Test #
Before digging into app settings, check if the access works natively via the web browser. This isolates whether it’s an account-level permission block or purely a local application glitch.
- Open a Private/Incognito browser window.
- Go to teams.microsoft.com.
- Sign in with his standard credentials.
- If prompted, select the Keys Distribution GmbH tenant or try switching to it via the profile dropdown in the top right.
- If it works in Incognito: The guest permissions are 100% fine. The problem is cached junk in his local Teams app. Move to Step 2.
- If it fails with the same error in Incognito: The issue is on the backend. Move to Step 3.
Step 2: Clear the Teams Client Cache #
If the web version works, wipe the Teams cache. Because Microsoft has transitioned to the “New Teams” client, the old paths have changed.
For Windows: #
- Close Microsoft Teams completely (right-click the icon in the taskbar and select Quit).
- Press Windows Key + R to open the Run dialog box.
- Paste the following path and press Enter:
%localappdata%\Packages\MSTeams_8wekyb3d8bbwe - Delete all files and folders inside this folder.
- Restart Teams and try switching tenants again.
For macOS: #
- Quit Microsoft Teams completely.
- Open Finder, press Command + Shift + G, and paste:
~/Library/Group Containers/UBF8T346G9.com.microsoft.teams - Delete all files inside that folder.
- Open Finder again, press Command + Shift + G, and paste:
~/Library/Containers/com.microsoft.teams2 - Delete that folder as well, then relaunch Teams.
Microsoft Teams appears offline #
We had cases where Kaspersky Antivirus/VPN has hindered Teams to get online all of a sudden. We needed to completely disable Kaspersky (or add exception rules), for Teams to work.
