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What are the core functionalities and advantages of TeamViewer Add-On Support for Mobile Devices?
Mobile Support – Troubleshoots smartphones and tablets from anywhere.
Remote Viewing – Lets technicians inspect screens for faster diagnosis.
Android Control – Enables guided fixes on supported Android devices.
Secure Sessions – Protects mobile assistance with encrypted remote connections.
Quick Assistance – Helps users resolve issues without office visits.
Workflow Excellence – Keeps mobile support efficient, scalable, and reliable.
| Operating Systems |
Windows 11: Home / Pro / Education / Enterprise |
| Processor | 1 GHz or faster processor. |
| Memory RAM | 2 GB RAM or more. |
| Hard Disk | 200 MB free disk space. |
| Display | Standard display compatible with the respective operating system. |
| Special Features | Provides remote support for Android and iOS mobile devices. Connects to TeamViewer QuickSupport sessions from desktop, web browser, or mobile device. Supports mobile device screen viewing and troubleshooting. Supports file transfer during compatible mobile support sessions. Supports chat and device information viewing during compatible mobile support sessions. Supports Android remote control when the supported Android device has QuickSupport, Host, and the required. manufacturer add-on or Universal add-on. |
| Note | Internet connection required for download, activation, updates, and remote support sessions. Windows 7, Windows 8, and Windows 8.1 are legacy platforms and are no longer actively serviced by TeamViewer. Windows Server Core installations are not supported. Windows 10 IoT Enterprise is supported. Windows 10 IoT Core and Windows Embedded systems are not supported. Windows 11 on ARM supports incoming and outgoing connections, except driver-based features such as VPN, Remote Printer, and SmartCard support. |
| Operating Systems | macOS Tahoe 26 macOS Sequoia 15 macOS Sonoma 14 macOS Ventura 13 Legacy macOS Monterey 12 Legacy macOS Big Sur 11 Legacy macOS Catalina 10.15 Legacy macOS Mojave 10.14 Legacy macOS High Sierra 10.13 Legacy macOS Sierra 10.12 Legacy OS X El Capitan 10.11 Legacy OS X Yosemite 10.10 Legacy OS X Mavericks 10.9 Legacy OS X Mountain Lion 10.8 Legacy Mac OS X Lion 10.7 |
| Processor | 1 GHz or faster processor. |
| Memory RAM | 2 GB RAM or more. |
| Hard Disk | 200 MB free disk space. |
| Display | Standard display compatible with the respective operating system. |
| Special Features | Provides remote support for Android and iOS mobile devices. Connects to TeamViewer QuickSupport sessions from desktop, web browser, or mobile device. Supports mobile device screen viewing and troubleshooting. Supports file transfer during compatible mobile support sessions. Supports chat and device information viewing during compatible mobile support sessions. Supports Android remote control when the supported Android device has QuickSupport, Host, and the required. manufacturer add-on or Universal add-on. |
| Note | Internet connection required for download, activation, updates, and remote support sessions. Apple silicon Macs are supported. Legacy macOS versions can continue using the last compatible TeamViewer version, but TeamViewer no longer provides active updates or fixes for those legacy versions. |
| Operating Systems | Android 8.0 or later |
| Memory RAM | Requirements met by any device running the supported OS version. |
| Hard Disk | Not Specified. |
| Display | Standard display compatible with the respective operating system. |
| Special Features | Receives remote IT support through TeamViewer QuickSupport. Supports unattended access through TeamViewer Host on supported Android devices. Supports remote control for more than 100 Android-based device brands. Supports Universal add-on for Android 7 or newer when no dedicated manufacturer add-on is available. Supports file transfer during compatible support sessions. Supports chat during compatible support sessions. Supports device information viewing and Wi-Fi settings support. |
| Note | Internet connection required for download, activation, updates, and remote support sessions. TeamViewer QuickSupport, TeamViewer Remote Control, and TeamViewer Host require Android 8.0 or later. Full Android remote control requires TeamViewer QuickSupport or TeamViewer Host plus a supported manufacturer add-on or Universal add-on. Unattended access is not available when TeamViewer Host is used with Universal add-on because the app asks the end user for confirmation. |
| Operating Systems | iOS 15.0 or later iPadOS 15.0 or later |
| Memory RAM | Requirements met by any device running the supported OS version. |
| Hard Disk | 61 MB free space for TeamViewer QuickSupport app. |
| Display | Standard display compatible with the respective operating system. |
| Special Features | Receives remote IT support through TeamViewer QuickSupport. Supports screen sharing for iPhone and iPad support sessions. Supports file transfer during compatible support sessions. Supports chat during compatible support sessions. Supports device information viewing. Supports Wi-Fi settings assistance during compatible support sessions. Receives connection requests from desktop, web browser, or mobile device. |
| Note | Internet connection required for download, activation, updates, and remote support sessions. TeamViewer Remote Control and TeamViewer QuickSupport require iOS 15.0 or iPadOS 15.0 or later. iOS and iPadOS support is primarily screen sharing and attended support through QuickSupport. |