TeamViewer Add-On 500 Managed Devices

What is included in TeamViewer Add-On 500 Managed Devices?

License Add-On – Extends an existing TeamViewer subscription, not standalone.
Central Policies – Enforce TeamViewer policies across managed device groups.
Unattended Access – One-click Easy Access to managed endpoints.
Fleet Management – Wake-on-LAN, mass deployment, and health checks included.
Core Capacity – Manage and monitor up to 500 devices.
Important – Extra connection channels are not included here.

What are the main benefits of TeamViewer Add-On 500 Managed Devices?

This add-on raises the number of endpoints your TeamViewer license can centrally manage and monitor to 500. It is aimed at IT teams and support desks that have outgrown their base license's managed-device limit and need to administer a larger fleet from one console.

Scales Fleet – Manage larger device estates without new accounts.
One Console – Control all endpoints from the Management Console.
Consistent Policies – Enforce settings and permissions across every device.
Less Downtime – Wake and reach offline machines proactively.
Audit Ready – Connection reports support compliance and accountability.
Add-On Foundation – Prerequisite for Remote Management and DEX add-ons.

What does the TeamViewer Add-On 500 Managed Devices do?

It increases the number of managed devices your existing TeamViewer license can centrally administer to 500. A managed device is one assigned to your TeamViewer account or company profile, which unlocks unattended Easy Access, policy enforcement, Wake-on-LAN, mass deployment, and integrated health checks for that endpoint. For a support team whose base plan caps managed devices below its actual fleet, this add-on brings the remaining machines into central management without spinning up separate accounts. It changes how many endpoints you can govern, not how the software connects.

Does this add-on add more connection channels or simultaneous sessions?

No. It only raises the managed-device count and does not add connection channels. Channels determine how many users can run remote sessions at the same time, while managed devices determine how many endpoints you can centrally manage and access. If you need more people connecting concurrently, you must add channels separately, since 500 managed devices does not mean 500 simultaneous connections. This is the most common misunderstanding when buying a device-count add-on.

Do I need an existing TeamViewer license to use this add-on?

Yes. It attaches to an existing TeamViewer subscription and has no function on its own. Add-ons extend the scope of your current license rather than acting as a separate product, so the 500 managed-device capacity only applies on top of a base plan such as Remote Access, Business, Premium, Corporate, or Tensor. Before purchasing, confirm which plan your organization runs, because the add-on cannot be activated standalone.

What is the difference between managed devices and bookmarked devices?

Managed devices are assigned to your TeamViewer company and support central administration, while bookmarked devices are just saved IDs for quick manual connections. Bookmarked devices cannot use unattended Easy Access, TeamViewer policies, or Wake-on-LAN, whereas managed devices can. Only managed devices count toward this add-on's 500 limit, so bookmarking a machine does not consume capacity. If your workflow relies on unattended, policy-driven access across a fleet, the managed-device pool is what you are expanding here.

Does this add-on include Remote Management, monitoring, or mobile device support?

No. It expands managed-device capacity only; proactive monitoring, patching, and mobile remote support are separate add-ons. Remote Management and DEX Essentials are available exclusively on managed devices but are licensed on top of this capacity, and remotely controlling smartphones or tablets requires the separate Mobile Device Support (MDS) add-on. In other words, managed devices are the prerequisite that makes those capabilities possible, not a bundle that includes them. Plan your purchase around which of those functions you actually need.

Frequently asked questions about TeamViewer Add-On 500 Managed Devices

Which devices can become managed devices?

Windows, macOS, and Linux machines running the TeamViewer Full Client or Host can be managed devices, as can servers, workstations, and similar endpoints assigned to your company profile. Android devices running the Android Host are always managed devices, because the Host requires account assignment.

Where can I check how many managed devices I am using?

Company administrators can view the count in the Management Console under Company administration, in the Managed Devices tab. The counter shows current usage against your licensed limit, which helps you see how much of the added 500 capacity is in use.

What happens if I exceed the managed device limit?

The account administrator sees a status message in the Management Console indicating the managed-devices situation. You can either remove excess managed devices to stay within your limit or add further capacity, so this add-on is one way to raise that ceiling before it becomes a constraint.