{"id":35961,"date":"2022-06-02T12:01:20","date_gmt":"2022-06-02T12:01:20","guid":{"rendered":"https:\/\/keys.support\/documentation\/troubleshoot-shopping-problems\/"},"modified":"2025-06-03T15:46:43","modified_gmt":"2025-06-03T15:46:43","password":"","slug":"troubleshoot-shopping-problems","status":"publish","type":"docs","link":"https:\/\/keys.express\/support\/pt-pt\/documentation\/troubleshoot-shopping-problems\/","title":{"rendered":"Resolu\u00e7\u00e3o de problemas do Shopping \/ reCAPTCHA"},"content":{"rendered":"\n<p>Se tiveres problemas com a loja durante o checkout, recomendamos que sigas os seguintes passos:<\/p>\n\n<h2 class=\"wp-block-heading\">Passos r\u00e1pidos<\/h2>\n\n<p><em>V\u00ea <a href=\"#walkthrough\">o passo a passo detalhado<\/a> abaixo<\/em><\/p>\n\n<h4 class=\"wp-block-heading\"><strong>1. Limpa a cache e os cookies do navegador<\/strong><\/h4>\n\n<p>Os cookies antigos ou os dados da sess\u00e3o podem fazer com que <strong>o reCAPTCHA <\/strong>se comporte de forma incorrecta.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Limpa os cookies e a cache.<\/li>\n\n\n\n<li>Recarrega a p\u00e1gina.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>2. Utiliza um browser diferente ou o modo de navega\u00e7\u00e3o an\u00f3nima<\/strong><\/h4>\n\n<p>Por vezes, as extens\u00f5es do browser interferem com o <strong>reCAPTCHA<\/strong>.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Abre a loja em <strong>modo privado\/inc\u00f3gnito<\/strong>.<\/li>\n\n\n\n<li>Em alternativa, experimenta um <strong>browser diferente<\/strong>.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>3. Evita VPNs ou Proxies<\/strong><\/h4>\n\n<p>O reCAPTCHA pode bloquear ou desafiar IPs de:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>VPNs<\/li>\n\n\n\n<li>Procura\u00e7\u00f5es p\u00fablicas<\/li>\n\n\n\n<li>Redes Tor<\/li>\n<\/ul>\n\n<p>Tenta aceder ao s\u00edtio utilizando a tua liga\u00e7\u00e3o dom\u00e9stica normal sem uma VPN.<\/p>\n\n<h4 class=\"wp-block-heading\"><strong>4. Verifica se h\u00e1 malware ou comportamento incomum do navegador<\/strong><\/h4>\n\n<p>Bots ou comportamentos suspeitos do browser podem ativar <strong>o reCAPTCHA<\/strong>.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Executa uma verifica\u00e7\u00e3o de malware.<\/li>\n\n\n\n<li>Desactiva extens\u00f5es suspeitas (especialmente as que automatizam cliques ou entradas).<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>5. Reduzir as ac\u00e7\u00f5es r\u00e1pidas ou repetitivas<\/strong><\/h4>\n\n<p>Clicar v\u00e1rias vezes ou atualizar repetidamente pode levantar suspeitas.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Espera 10-15 minutos.<\/li>\n\n\n\n<li>Tenta novamente com ac\u00e7\u00f5es lentas e de um s\u00f3 passo.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>6. Verifica se o IP est\u00e1 bloqueado ou na lista negra<\/strong><\/h4>\n\n<p>Se o teu endere\u00e7o IP tiver sido assinalado (por exemplo, de gamas de IP de centros de dados), contacta o teu ISP ou muda de rede (por exemplo, para um hotspot m\u00f3vel).<\/p>\n\n<p>Uma vez que o Google <strong>reCAPTCHA <\/strong>\u00e9 um servi\u00e7o fornecido e gerido inteiramente pela Google, n\u00f3s, como propriet\u00e1rios da loja, infelizmente n\u00e3o temos capacidade para influenciar ou personalizar o seu funcionamento. Pedimos sinceras desculpas por qualquer inconveniente que isto possa causar e agradecemos a tua compreens\u00e3o. <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"walkthrough\">Percurso detalhado<\/h2>\n\n<h4 class=\"wp-block-heading\" id=\"delete-website-cookies\">1. Limpa os cookies e a cache do site<\/h4>\n\n<p>Os cookies antigos ou os dados da sess\u00e3o podem fazer com que o reCAPTCHA se comporte de forma irregular. <a href=\"#clear-browser-cache-for-this-site\">Limpa os cookies<\/a> e a cache e, em seguida, recarrega a p\u00e1gina:<\/p>\n\n<p><em>Se o teu browser for diferente, por favor, verifica no Google como apagar os cookies de um website no teu browser. <\/em><\/p>\n\n<ol class=\"wp-block-list\">\n<li>Clica no \u00edcone do cadeado<\/li>\n\n\n\n<li>Clica em Cookies<\/li>\n<\/ol>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"678\" height=\"313\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d105528.png\" alt=\"\" class=\"wp-image-13005\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d105528.png 678w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d105528-300x138.png 300w\" sizes=\"(max-width: 678px) 100vw, 678px\" \/><\/figure>\n\n<p>3. Clica no primeiro grupo de cookies<br\/>4. Clica repetidamente em Remover, at\u00e9 todos os cookies desaparecerem<br\/>5. Clica em Conclu\u00eddo<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"454\" height=\"512\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/delete-cookies.gif\" alt=\"\" class=\"wp-image-13021\"\/><\/figure>\n\n<p>Utilizadores de Mac, por favor.  <a rel=\"noreferrer noopener\" href=\"https:\/\/www.businessinsider.com\/how-to-clear-cookies-on-mac?r=US&amp;IR=T\" target=\"_blank\">consulta este tutorial.<\/a><\/p>\n\n<h4 class=\"wp-block-heading\" id=\"accept-all-cookies-from-the-keys-express-shop\">Aceita todos os cookies da loja keys.express<\/h4>\n\n<p>6. Recarrega a p\u00e1gina e limpa a cache do browser: mant\u00e9m premido CTRL+clica em recarregar  <\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"418\" height=\"149\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d15b59f.png\" alt=\"\" class=\"wp-image-13033\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d15b59f.png 418w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d15b59f-300x107.png 300w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<p>Espera que o \u00edcone do cookie apare\u00e7a no canto inferior esquerdo e clica nele. Isto ir\u00e1 abrir as defini\u00e7\u00f5es de cookies. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"645\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-1024x645.png\" alt=\"\" class=\"wp-image-99473\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-1024x645.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-300x189.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-768x484.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-1536x967.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-360x227.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d.png 1960w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Podes definir a prefer\u00eancia de cookies aqui. Podes:<br\/>1. Permitir cookies de Marketing<br\/>2. Permitir cookies anal\u00edticos<br\/>e, em seguida, clica em FEITO <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"926\" height=\"850\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0.png\" alt=\"\" class=\"wp-image-99487\" style=\"width:488px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0.png 926w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0-300x275.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0-768x705.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0-360x330.png 360w\" sizes=\"(max-width: 926px) 100vw, 926px\" \/><\/figure>\n\n<h4 class=\"wp-block-heading\" id=\"clear-browser-cache-for-this-site\">Limpa a cache do navegador para este site<\/h4>\n\n<p>Verifica como limpar a cache do <a href=\"https:\/\/www.fastcomet.com\/tutorials\/getting-started\/clear-browser-cache\" target=\"_blank\" rel=\"noreferrer noopener\">teu browser espec\u00edfico<\/a>.<\/p>\n\n<p>Se tiveres problemas com o nosso site, limpa a cache do teu site premindo CTRL+clique em recarregar no teu browser. Isto ir\u00e1 carregar tudo a partir do servidor:<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"289\" height=\"120\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/Snag_14ade916.png\" alt=\"\" class=\"wp-image-14256\"\/><\/figure>\n\n<p>Agora o site deve voltar a comportar-se normalmente.<\/p>\n\n<h3 class=\"wp-block-heading\">2. <strong>Utiliza um browser diferente ou o modo de navega\u00e7\u00e3o an\u00f3nima<\/strong><\/h3>\n\n<p>Por vezes, as extens\u00f5es do browser interferem com o reCAPTCHA.<\/p>\n\n<p>Abre a loja em <strong>modo privado\/inc\u00f3gnito<\/strong>.<\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"553\" height=\"501\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b.png\" alt=\"\" class=\"wp-image-99510\" style=\"width:398px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b.png 553w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b-300x272.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b-360x326.png 360w\" sizes=\"(max-width: 553px) 100vw, 553px\" \/><\/figure>\n\n<p>Em alternativa, experimenta um <strong>browser diferente<\/strong>:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Mozilla Firefox<\/li>\n\n\n\n<li>Microsoft Edge<\/li>\n\n\n\n<li>\u00d3pera<\/li>\n\n\n\n<li>Corajoso<\/li>\n\n\n\n<li>Vivaldi<\/li>\n\n\n\n<li>Safari<\/li>\n\n\n\n<li>Cr\u00f3mio<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\" id=\"disable-popup-blockers-internet-shields\">Desativar bloqueadores de pop-ups e protec\u00e7\u00f5es de Internet<\/h4>\n\n<p>Desactiva os bloqueadores de Popoup e os protectores de Internet para este site<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"467\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-1024x467.png\" alt=\"\" class=\"wp-image-13090\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-1024x467.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-300x137.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-768x350.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef.png 1292w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Utilizadores de Mac, por favor, <a href=\"https:\/\/support.apple.com\/guide\/safari\/block-pop-ups-sfri40696\/mac#:~:text=Allow%20or%20block%20pop%2Dups%20on%20all%20websites,the%20bottom%20of%20the%20list.\" target=\"_blank\" rel=\"noreferrer noopener\">consultem este tutorial<\/a>.<\/p>\n\n<h3 class=\"wp-block-heading\">3. <strong>Evita VPNs ou Proxies<\/strong><\/h3>\n\n<p><strong>O reCAPTCHA <\/strong>pode bloquear ou desafiar IPs de:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>VPNs<\/li>\n\n\n\n<li>Procura\u00e7\u00f5es p\u00fablicas<\/li>\n\n\n\n<li>Redes Tor<\/li>\n<\/ul>\n\n<p>Desativar a liga\u00e7\u00e3o VPN no Windows<\/p>\n\n<p>1. <strong>Abre as Defini\u00e7\u00f5es:<\/strong> Podes premir a tecla Windows + I, ou ir ao menu Iniciar e selecionar Defini\u00e7\u00f5es. <br\/>2. Navega<strong> at\u00e9 Rede e Internet:<\/strong> No painel do lado esquerdo da aplica\u00e7\u00e3o Defini\u00e7\u00f5es, clica em Rede e Internet. <br\/>3. Seleciona<strong> VPN:<\/strong> Clica na op\u00e7\u00e3o VPN no painel do lado esquerdo.  <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-1024x505.png\" alt=\"\" class=\"wp-image-99539\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-1024x505.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-300x148.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-768x379.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-360x178.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059.png 1490w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>4. <strong>Desliga:<\/strong> Encontra a liga\u00e7\u00e3o VPN que queres desativar e clica na op\u00e7\u00e3o<strong>\u201cDisconnect<\/strong>\u201d.  <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"289\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-1024x289.png\" alt=\"\" class=\"wp-image-99552\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-1024x289.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-300x85.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-768x216.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-360x101.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68.png 1100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h3 class=\"wp-block-heading\">4. <strong>Verifica se h\u00e1 malware ou comportamento incomum do navegador<\/strong><\/h3>\n\n<p>Bots ou comportamentos suspeitos do browser podem ativar <strong>o reCAPTCHA<\/strong>.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Executa uma <strong>verifica\u00e7\u00e3o de malware.<\/strong><\/li>\n\n\n\n<li>Desactiva extens\u00f5es suspeitas (especialmente as que automatizam cliques ou entradas).<\/li>\n<\/ul>\n\n<p>Para verificar a exist\u00eancia de malware no Windows, abre a aplica\u00e7\u00e3o Seguran\u00e7a do Windows e vai a \u201cProte\u00e7\u00e3o contra v\u00edrus e amea\u00e7as\u201d. Depois, podes escolher entre uma \u201cAn\u00e1lise r\u00e1pida\u201d ou, para uma verifica\u00e7\u00e3o mais completa, selecionar \u201cOp\u00e7\u00f5es de an\u00e1lise\u201d e executar uma \u201cAn\u00e1lise completa<mark>\u201d<\/mark>.   <\/p>\n\n<p>Passos pormenorizados:<\/p>\n\n<p>1. <strong>Abre a Seguran\u00e7a do Windows:<\/strong> Procura por \u201cSeguran\u00e7a do Windows\u201d no menu Iniciar e abre a aplica\u00e7\u00e3o. <br\/>2. <strong>Navega at\u00e9 \u00e0 Prote\u00e7\u00e3o contra v\u00edrus e amea\u00e7as:<\/strong> Clica em \u201cProte\u00e7\u00e3o contra v\u00edrus e amea\u00e7as\u201d.  <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"916\" height=\"501\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485.png\" alt=\"\" class=\"wp-image-99567\" style=\"width:580px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485.png 916w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485-300x164.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485-768x420.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485-360x197.png 360w\" sizes=\"(max-width: 916px) 100vw, 916px\" \/><\/figure>\n\n<p>3. <strong>Escolhe o tipo de digitaliza\u00e7\u00e3o:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Verifica\u00e7\u00e3o r\u00e1pida:<\/strong> Esta op\u00e7\u00e3o verifica os locais comuns onde o malware \u00e9 normalmente encontrado.  <\/li>\n\n\n\n<li><strong>Verifica\u00e7\u00e3o completa:<\/strong> Esta op\u00e7\u00e3o verifica todo o sistema em busca de malware, o que pode demorar mais tempo, mas proporciona uma verifica\u00e7\u00e3o mais completa.  <\/li>\n\n\n\n<li><strong>Verifica\u00e7\u00e3o personalizada:<\/strong> Podes selecionar ficheiros ou pastas espec\u00edficos para analisar.  <\/li>\n<\/ul>\n\n<p>4. <strong>Verifica\u00e7\u00e3o offline do Microsoft Defender:<\/strong> Esta op\u00e7\u00e3o \u00e9 \u00fatil para lidar com malware que \u00e9 dif\u00edcil de remover enquanto o Windows est\u00e1 em execu\u00e7\u00e3o e reinicia o computador.  <\/p>\n\n<p>5. <strong>Inicia a verifica\u00e7\u00e3o:<\/strong> Clica em \u201cScan Now\u201d (Verificar agora) depois de seleccionares o tipo de verifica\u00e7\u00e3o pretendido.  <\/p>\n\n<p>6. <strong>Aguarda a conclus\u00e3o:<\/strong> A verifica\u00e7\u00e3o ser\u00e1 executada automaticamente e o Windows Defender apresentar\u00e1 as amea\u00e7as detectadas.  <\/p>\n\n<h3 class=\"wp-block-heading\">5. <strong>Reduzir as ac\u00e7\u00f5es r\u00e1pidas ou repetitivas<\/strong><\/h3>\n\n<p>Clicar v\u00e1rias vezes ou atualizar repetidamente pode levantar suspeitas.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Espera 10-15 minutos.<\/li>\n\n\n\n<li>Tenta de novo com slow e clica uma a\u00e7\u00e3o ap\u00f3s a outra.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">6. <strong>Verifica se o IP est\u00e1 bloqueado ou na lista negra<\/strong><\/h3>\n\n<p>Se o teu endere\u00e7o IP tiver sido assinalado (por exemplo, de gamas de IP de centros de dados), contacta o teu ISP ou muda de rede (por exemplo, para um hotspot m\u00f3vel). Podes tamb\u00e9m tentar desligar o router do teu ISP durante 5 minutos, pois por vezes obt\u00e9ns um novo endere\u00e7o IP. <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"enjoy-your-shopping-experience\">Desfruta da tua experi\u00eancia de compra<\/h2>\n\n<p>Visita a nossa sec\u00e7\u00e3o \u201cDeal of the Week\u201d na nossa p\u00e1gina inicial em <a rel=\"noreferrer noopener\" href=\"https:\/\/keys.express\/\" target=\"_blank\">https:\/\/keys.express\/ <\/a> e come\u00e7a a poupar!<\/p>\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/keys.express\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"401\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-1024x401.png\" alt=\"\" class=\"wp-image-13060\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-1024x401.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-300x117.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-768x300.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2.png 1396w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n<p class=\"has-luminous-vivid-amber-background-color has-background\"><strong>Nota:<br\/>Uma vez que o Google reCAPTCHA \u00e9 um servi\u00e7o totalmente fornecido e gerido pela Google, n\u00f3s, enquanto propriet\u00e1rios da loja, n\u00e3o temos qualquer controlo sobre a sua funcionalidade ou personaliza\u00e7\u00e3o. Pedimos desculpa por qualquer inconveniente que isto possa causar e agradecemos a tua compreens\u00e3o. <\/strong><\/p>\n\n<h2 class=\"wp-block-heading\" id=\"mac-users\">Utilizadores Mac<\/h2>\n\n<p>Por favor, limpa o hist\u00f3rico no teu navegador Safari no MacOS <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-1024x640.png\" alt=\"\" class=\"wp-image-15845\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-1024x640.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-300x188.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-768x480.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-1536x960.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-2048x1280.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-1024x640.png\" alt=\"\" class=\"wp-image-15855\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-1024x640.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-300x188.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-768x480.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-1536x960.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-2048x1280.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Para apagar os cookies do site, <a rel=\"noreferrer noopener\" href=\"https:\/\/www.businessinsider.com\/how-to-clear-cookies-on-mac?r=US&amp;IR=T\" target=\"_blank\">consulta este tutorial.<\/a><\/p>\n\n<p>Para ativar as PopUps no Mac, <a rel=\"noreferrer noopener\" href=\"https:\/\/support.apple.com\/guide\/safari\/block-pop-ups-sfri40696\/mac#:~:text=Allow%20or%20block%20pop%2Dups%20on%20all%20websites,the%20bottom%20of%20the%20list.\" target=\"_blank\">consulta este tutorial<\/a>.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"still-experience-problems\">Continuas a ter problemas?<\/h2>\n\n<p>Por favor, certifica-te de que actualizas o teu browser. Recomendamos o navegador Chrome para Windows e o navegador Safari para Mac e iPad.    <br\/><br\/><a href=\"https:\/\/keys.express\/EN\/contact-us\" target=\"_blank\" rel=\"noreferrer noopener\">Contacta-nos<\/a><br\/><\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Se tiveres problemas com a loja durante o checkout, recomendamos que sigas os seguintes passos: Passos r\u00e1pidos V\u00ea o passo a passo detalhado abaixo 1. Limpa a cache e os cookies do navegador Os cookies antigos ou os dados da sess\u00e3o podem fazer com que o reCAPTCHA se comporte de forma incorrecta. 2. Utiliza um [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[510],"doc_tag":[511],"knowledge_base":[210],"class_list":["post-35961","docs","type-docs","status-publish","hentry","doc_category-magento-shop-users-pt-pt","doc_tag-cookies-pt-pt","knowledge_base-apoio-ao-cliente"],"acf":[],"year_month":"2026-06","word_count":1194,"total_views":"558","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"dev_staedeli","author_url":"https:\/\/keys.express\/support\/pt-pt\/author\/dev_staedeli\/"},"doc_category_info":[{"term_name":"Magento Shop Users","term_url":"https:\/\/keys.express\/support\/pt-pt\/docs\/non-knowledgebase\/magento-shop-users-pt-pt\/"}],"doc_tag_info":[{"term_name":"cookies","term_url":"https:\/\/keys.express\/support\/pt-pt\/docs-tag\/cookies-pt-pt\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Resolu\u00e7\u00e3o de problemas do Shopping \/ reCAPTCHA - Keys Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/keys.express\/support\/pt-pt\/documentation\/troubleshoot-shopping-problems\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resolu\u00e7\u00e3o de problemas do Shopping \/ reCAPTCHA - Keys Support\" \/>\n<meta property=\"og:description\" content=\"Se tiveres problemas com a loja durante o checkout, recomendamos que sigas os seguintes passos: Passos r\u00e1pidos V\u00ea o passo a passo detalhado abaixo 1. 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