{"id":161869,"date":"2026-11-03T22:41:56","date_gmt":"2026-11-03T22:41:56","guid":{"rendered":"https:\/\/keys.express\/support\/documentation\/como-resolver-o-problema-da-ativacao-desativada-no-office-2021-e-2024-para-mac\/"},"modified":"2026-11-03T22:43:30","modified_gmt":"2026-11-03T22:43:30","password":"","slug":"como-resolver-o-problema-da-ativacao-desativada-no-office-2021-e-2024-para-mac","status":"publish","type":"docs","link":"https:\/\/keys.express\/support\/pt-pt\/documentation\/como-resolver-o-problema-da-ativacao-desativada-no-office-2021-e-2024-para-mac\/","title":{"rendered":"Como resolver o problema da ativa\u00e7\u00e3o desativada no Office 2021 e 2024 para Mac"},"content":{"rendered":"\n<p>Como resolver o problema da ativa\u00e7\u00e3o desativada no Office 2021 e 2024 para Mac<\/p>\n\n<p>Se a tua instala\u00e7\u00e3o <strong>do Office 2021 ou do Office 2024 para Mac<\/strong> perder subitamente o estado de ativa\u00e7\u00e3o, indicar que o software n\u00e3o est\u00e1 ativado ou pedir-te para iniciares sess\u00e3o com uma conta pessoal do Microsoft 365, <strong>isso pode ser causado por um conflito com uma atualiza\u00e7\u00e3o autom\u00e1tica do software.<\/strong><\/p>\n\n<p>A Microsoft usa um \u00fanico ficheiro de instala\u00e7\u00e3o unificado tanto para o software baseado em subscri\u00e7\u00e3o como para as licen\u00e7as perp\u00e9tuas (permanentes). Se o Microsoft AutoUpdate (MAU) aplicar inadvertidamente uma atualiza\u00e7\u00e3o padr\u00e3o de retalho ao teu Mac, os ficheiros atualizados da aplica\u00e7\u00e3o ir\u00e3o substituir a tua licen\u00e7a local permanente. Isto faz com que o software volte ao comportamento padr\u00e3o de subscri\u00e7\u00e3o, ativando avisos de ativa\u00e7\u00e3o imediatos e bloqueando as aplica\u00e7\u00f5es num modo de avalia\u00e7\u00e3o s\u00f3 de leitura.<\/p>\n\n<p>Segue este guia passo a passo comprovado para eliminar completamente os dados em conflito, restaurar o teu estado de ativa\u00e7\u00e3o permanente e evitar problemas futuros.<\/p>\n\n<h3 class=\"wp-block-heading\">Passo 1: Limpar os dados desatualizados sobre licen\u00e7as de retalho<\/h3>\n\n<p>Antes de restaurar a vers\u00e3o do teu software, tens de eliminar completamente os tokens de venda a retalho em conflito que est\u00e3o atualmente armazenados na cache do teu Mac.<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Fecha completamente todas as aplica\u00e7\u00f5es do Microsoft Office.<\/li>\n\n\n\n<li>Descarrega a ferramenta oficial da Microsoft: <a href=\"https:\/\/go.microsoft.com\/fwlink\/?linkid=849815\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Ferramenta de Remo\u00e7\u00e3o de Licen\u00e7as do Microsoft Office<\/strong><\/a>.<\/li>\n\n\n\n<li>Abre o ficheiro \u00ab <code>.pkg<\/code> \u00bb que descarregaste e segue as instru\u00e7\u00f5es do assistente de instala\u00e7\u00e3o que aparecem no ecr\u00e3. Clica em <strong>\u00abContinuar\u00bb<\/strong> e, em seguida, em <strong>\u00abInstalar\u00bb<\/strong> para executar o script.<\/li>\n\n\n\n<li>Se te for pedido, introduz a palavra-passe de administrador do teu Mac.<\/li>\n\n\n\n<li>Quando a ferramenta terminar com sucesso, clica em <strong>\u00abFechar<\/strong>\u00bb. <strong>N\u00e3o abras ainda nenhuma aplica\u00e7\u00e3o do Office.<\/strong><\/li>\n<\/ol>\n\n<h3 class=\"wp-block-heading\">Passo 2: Instala a vers\u00e3o do aplicativo Permanent Channel<\/h3>\n\n<p>Para garantir que a tua implementa\u00e7\u00e3o permanente seja devidamente respeitada, as aplica\u00e7\u00f5es do Office t\u00eam de permanecer numa vers\u00e3o perp\u00e9tua espec\u00edfica, em vez de seguirem o ciclo de atualiza\u00e7\u00f5es mensais padr\u00e3o para utilizadores particulares.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Para o Office 2024:<\/strong> Descarrega e executa o pacote de instala\u00e7\u00e3o aut\u00f3nomo espec\u00edfico que corresponde ao teu ramo de produ\u00e7\u00e3o LTSC designado (dispon\u00edvel no nosso Centro de Transfer\u00eancias)<\/li>\n\n\n\n<li><strong>Para o Office 2021:<\/strong> reinstala o instalador original est\u00e1tico do pacote de aplica\u00e7\u00f5es do Office 2021 a partir do nosso Centro de Transfer\u00eancias. N\u00e3o fa\u00e7as a transfer\u00eancia do pacote de instala\u00e7\u00e3o a partir da Mac App Store nem dos portais de transfer\u00eancia do Microsoft 365 para consumidores.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Passo 3: Executa o serializador (chave) correspondente que recebeste com a tua encomenda<\/h3>\n\n<p>O serializador aplica ao teu disco r\u00edgido local uma marca criptogr\u00e1fica de fundo que indica \u00e0s aplica\u00e7\u00f5es que a tua licen\u00e7a \u00e9 v\u00e1lida para sempre.<\/p>\n\n<h3 class=\"wp-block-heading\">Passo 4: Desativar as atualiza\u00e7\u00f5es autom\u00e1ticas (fundamental)<\/h3>\n\n<p>Para fixar definitivamente o teu estado de ativa\u00e7\u00e3o e evitar que futuras atualiza\u00e7\u00f5es de retalho voltem a invalidar a licen\u00e7a, tens de desativar as atualiza\u00e7\u00f5es autom\u00e1ticas em segundo plano.<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Abre <strong>o Finder<\/strong>, vai at\u00e9 <strong>\u00abAplica\u00e7\u00f5es\u00bb<\/strong> e abre <strong>o Microsoft Word<\/strong>.<\/li>\n\n\n\n<li>Na barra de menus superior do Mac, clica em <strong>\u00abAjuda<\/strong>\u00bb e, em seguida, seleciona <strong>\u00abVerificar atualiza\u00e7\u00f5es<\/strong>\u00bb. Isto vai abrir a janela separada <strong>do Microsoft AutoUpdate<\/strong>.<\/li>\n\n\n\n<li>Procura a caixa de sele\u00e7\u00e3o intitulada <strong> \u00abManter as aplica\u00e7\u00f5es da Microsoft atualizadas automaticamente<\/strong>\u00bb.<\/li>\n\n\n\n<li><strong>Desmarca esta caixa de sele\u00e7\u00e3o completamente.<\/strong><\/li>\n\n\n\n<li>Quando o sistema mostrar uma mensagem a perguntar se queres desativar as atualiza\u00e7\u00f5es autom\u00e1ticas, clica em <strong>\u00abDesativar<\/strong>\u00bb.<\/li>\n\n\n\n<li>Fecha o utilit\u00e1rio de atualiza\u00e7\u00e3o. O teu estado de ativa\u00e7\u00e3o vai agora permanecer est\u00e1vel para sempre.<\/li>\n<\/ol>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"611\" height=\"179\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/11\/Snag_298f4e5a.png\" alt=\"\" class=\"wp-image-161826\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/11\/Snag_298f4e5a.png 611w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/11\/Snag_298f4e5a-300x88.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/11\/Snag_298f4e5a-360x105.png 360w\" sizes=\"(max-width: 611px) 100vw, 611px\" \/><\/figure>\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"324\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/11\/Snag_298f82b8-1024x324.png\" alt=\"\" class=\"wp-image-161838\" style=\"aspect-ratio:3.1606403907468965;width:613px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/11\/Snag_298f82b8-1024x324.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/11\/Snag_298f82b8-300x95.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/11\/Snag_298f82b8-768x243.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/11\/Snag_298f82b8-360x114.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/11\/Snag_298f82b8.png 1098w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Como resolver o problema da ativa\u00e7\u00e3o desativada no Office 2021 e 2024 para Mac Se a tua instala\u00e7\u00e3o do Office 2021 ou do Office 2024 para Mac perder subitamente o estado de ativa\u00e7\u00e3o, indicar que o software n\u00e3o est\u00e1 ativado ou pedir-te para iniciares sess\u00e3o com uma conta pessoal do Microsoft 365, isso pode ser [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[211],"doc_tag":[822,945],"knowledge_base":[210],"class_list":["post-161869","docs","type-docs","status-publish","hentry","doc_category-produtos-de-escritorio","doc_tag-macos-pt-pt","doc_tag-problema-de-ativacao","knowledge_base-apoio-ao-cliente"],"acf":[],"year_month":"2026-11","word_count":630,"total_views":"17","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"dev_staedeli","author_url":"https:\/\/keys.express\/support\/pt-pt\/author\/dev_staedeli\/"},"doc_category_info":[{"term_name":"Produtos de Escrit\u00f3rio","term_url":"https:\/\/keys.express\/support\/pt-pt\/docs\/apoio-ao-cliente\/produtos-de-escritorio\/"}],"doc_tag_info":[{"term_name":"MacOS","term_url":"https:\/\/keys.express\/support\/pt-pt\/docs-tag\/macos-pt-pt\/"},{"term_name":"problema de ativa\u00e7\u00e3o","term_url":"https:\/\/keys.express\/support\/pt-pt\/docs-tag\/problema-de-ativacao\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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