{"id":35945,"date":"2022-06-02T10:29:18","date_gmt":"2022-06-02T10:29:18","guid":{"rendered":"https:\/\/keys.support\/documentation\/troubleshoot-shopping-problems\/"},"modified":"2025-06-03T15:42:07","modified_gmt":"2025-06-03T15:42:07","password":"","slug":"troubleshoot-shopping-problems","status":"publish","type":"docs","link":"https:\/\/keys.express\/support\/fr\/documentation\/troubleshoot-shopping-problems\/","title":{"rendered":"R\u00e9solution des probl\u00e8mes li\u00e9s aux achats \/ reCAPTCHA"},"content":{"rendered":"\n<p>Si vous rencontrez des probl\u00e8mes avec la boutique lors du paiement, nous vous recommandons de suivre les \u00e9tapes suivantes :<\/p>\n\n<h2 class=\"wp-block-heading\">Petits pas<\/h2>\n\n<p><em>Voir la <a href=\"#walkthrough\">proc\u00e9dure d\u00e9taill\u00e9e<\/a> ci-dessous<\/em><\/p>\n\n<h4 class=\"wp-block-heading\"><strong>1. Effacez le cache et les cookies du navigateur<\/strong><\/h4>\n\n<p>Les anciens cookies ou donn\u00e9es de session peuvent entra\u00eener un comportement erratique de <strong>reCAPTCHA <\/strong>.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Effacez les cookies et le cache.<\/li>\n\n\n\n<li>Rechargez la page.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>2. Utilisez un autre navigateur ou le mode Incognito<\/strong><\/h4>\n\n<p>Il arrive que des extensions de navigateur interf\u00e8rent avec <strong>reCAPTCHA<\/strong>.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Ouvrez la boutique en <strong>mode priv\u00e9\/incognito<\/strong>.<\/li>\n\n\n\n<li>Vous pouvez \u00e9galement essayer un <strong>autre navigateur<\/strong>.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>3. \u00c9vitez les VPN ou les proxys<\/strong><\/h4>\n\n<p>reCAPTCHA peut bloquer ou contester des adresses IP de :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>VPN<\/li>\n\n\n\n<li>Procurations publiques<\/li>\n\n\n\n<li>R\u00e9seaux Tor<\/li>\n<\/ul>\n\n<p>Essayez d&rsquo;acc\u00e9der au site en utilisant votre connexion domestique normale sans VPN.<\/p>\n\n<h4 class=\"wp-block-heading\"><strong>4. Recherchez les logiciels malveillants ou les comportements inhabituels du navigateur<\/strong><\/h4>\n\n<p>Des robots ou un comportement suspect du navigateur peuvent d\u00e9clencher le <strong>reCAPTCHA<\/strong>.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Lancez une analyse des logiciels malveillants.<\/li>\n\n\n\n<li>D\u00e9sactivez les extensions suspectes (en particulier celles qui automatisent les clics ou les saisies).<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>5. R\u00e9duire les actions rapides ou r\u00e9p\u00e9titives<\/strong><\/h4>\n\n<p>Le fait de cliquer plusieurs fois ou d&rsquo;actualiser de fa\u00e7on r\u00e9p\u00e9t\u00e9e peut \u00e9veiller les soup\u00e7ons.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Attendez 10 \u00e0 15 minutes.<\/li>\n\n\n\n<li>R\u00e9essayez avec des actions lentes et en une seule \u00e9tape.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>6. V\u00e9rifiez si l&rsquo;IP est bloqu\u00e9e ou sur liste noire<\/strong><\/h4>\n\n<p>Si votre adresse IP a \u00e9t\u00e9 signal\u00e9e (par exemple, par des plages d&rsquo;adresses IP de centres de donn\u00e9es), contactez votre fournisseur d&rsquo;acc\u00e8s \u00e0 Internet ou changez de r\u00e9seau (par exemple, pour un hotspot mobile).<\/p>\n\n<p>Google <strong>reCAPTCHA <\/strong>\u00e9tant un service fourni et g\u00e9r\u00e9 enti\u00e8rement par Google, nous, en tant que propri\u00e9taire de la boutique, n&rsquo;avons malheureusement aucune possibilit\u00e9 d&rsquo;influencer ou de personnaliser son fonctionnement. Nous nous excusons sinc\u00e8rement pour tout inconv\u00e9nient que cela pourrait causer et nous vous remercions de votre compr\u00e9hension. <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"walkthrough\">Description d\u00e9taill\u00e9e<\/h2>\n\n<h4 class=\"wp-block-heading\" id=\"delete-website-cookies\">1. Effacez les cookies et le cache du site web<\/h4>\n\n<p>Les anciens cookies ou donn\u00e9es de session peuvent entra\u00eener un comportement erratique de reCAPTCHA. <a href=\"#clear-browser-cache-for-this-site\">Effacez les cookies<\/a> et le cache, puis rechargez la page :<\/p>\n\n<p><em>Si votre navigateur est diff\u00e9rent, veuillez consulter Google pour savoir comment supprimer les cookies d&rsquo;un site web dans votre navigateur. <\/em><\/p>\n\n<ol class=\"wp-block-list\">\n<li>Cliquez sur l&rsquo;ic\u00f4ne du cadenas<\/li>\n\n\n\n<li>Cliquez sur Cookies<\/li>\n<\/ol>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"678\" height=\"313\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d105528.png\" alt=\"\" class=\"wp-image-13005\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d105528.png 678w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d105528-300x138.png 300w\" sizes=\"(max-width: 678px) 100vw, 678px\" \/><\/figure>\n\n<p>3. Cliquez sur le premier groupe de cookies<br\/>4. Cliquez sur Supprimer \u00e0 plusieurs reprises, jusqu&rsquo;\u00e0 ce que tous les cookies aient disparu<br\/>5. Cliquez sur Termin\u00e9<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"454\" height=\"512\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/delete-cookies.gif\" alt=\"\" class=\"wp-image-13021\"\/><\/figure>\n\n<p>Utilisateurs de Mac, s&rsquo;il vous pla\u00eet.  <a rel=\"noreferrer noopener\" href=\"https:\/\/www.businessinsider.com\/how-to-clear-cookies-on-mac?r=US&amp;IR=T\" target=\"_blank\">consultez ce tutoriel.<\/a><\/p>\n\n<h4 class=\"wp-block-heading\" id=\"accept-all-cookies-from-the-keys-express-shop\">Accepter tous les cookies de la boutique keys.express<\/h4>\n\n<p>6. Rechargez la page et videz le cache du navigateur : maintenez les touches CTRL+clic pour recharger la page.  <\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"418\" height=\"149\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d15b59f.png\" alt=\"\" class=\"wp-image-13033\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d15b59f.png 418w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d15b59f-300x107.png 300w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<p>Attendez que l&rsquo;ic\u00f4ne du cookie apparaisse en bas \u00e0 gauche et cliquez dessus. Les param\u00e8tres des cookies s&rsquo;ouvrent alors. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"645\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-1024x645.png\" alt=\"\" class=\"wp-image-99473\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-1024x645.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-300x189.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-768x484.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-1536x967.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-360x227.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d.png 1960w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Vous pouvez d\u00e9finir ici vos pr\u00e9f\u00e9rences en mati\u00e8re de cookies. Vous pouvez :<br\/>1. Autoriser les cookies de marketing<br\/>2. Autoriser les cookies d&rsquo;analyse<br\/>, puis cliquer sur FAIRE. <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"926\" height=\"850\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0.png\" alt=\"\" class=\"wp-image-99487\" style=\"width:488px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0.png 926w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0-300x275.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0-768x705.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0-360x330.png 360w\" sizes=\"(max-width: 926px) 100vw, 926px\" \/><\/figure>\n\n<h4 class=\"wp-block-heading\" id=\"clear-browser-cache-for-this-site\">Effacer le cache du navigateur pour ce site<\/h4>\n\n<p>V\u00e9rifiez comment vider le cache de <a href=\"https:\/\/www.fastcomet.com\/tutorials\/getting-started\/clear-browser-cache\" target=\"_blank\" rel=\"noreferrer noopener\">votre navigateur.<\/a><\/p>\n\n<p>Si vous rencontrez des probl\u00e8mes avec notre site web, videz le cache de votre site en appuyant sur CTRL+clic sur recharger dans votre navigateur. Cette op\u00e9ration permet de charger tout ce qui vient d&rsquo;\u00eatre t\u00e9l\u00e9charg\u00e9 sur le serveur :<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"289\" height=\"120\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/Snag_14ade916.png\" alt=\"\" class=\"wp-image-14256\"\/><\/figure>\n\n<p>Le site web devrait maintenant se comporter \u00e0 nouveau normalement.<\/p>\n\n<h3 class=\"wp-block-heading\">2. <strong>Utilisez un autre navigateur ou le mode Incognito<\/strong><\/h3>\n\n<p>Il arrive que des extensions de navigateur interf\u00e8rent avec reCAPTCHA.<\/p>\n\n<p>Ouvrez la boutique en <strong>mode priv\u00e9\/incognito<\/strong>.<\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"553\" height=\"501\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b.png\" alt=\"\" class=\"wp-image-99510\" style=\"width:398px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b.png 553w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b-300x272.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b-360x326.png 360w\" sizes=\"(max-width: 553px) 100vw, 553px\" \/><\/figure>\n\n<p>Vous pouvez \u00e9galement essayer un <strong>autre navigateur<\/strong>:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Mozilla Firefox<\/li>\n\n\n\n<li>Microsoft Edge<\/li>\n\n\n\n<li>Op\u00e9ra<\/li>\n\n\n\n<li>Courageux<\/li>\n\n\n\n<li>Vivaldi<\/li>\n\n\n\n<li>Safari<\/li>\n\n\n\n<li>Chrome<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\" id=\"disable-popup-blockers-internet-shields\">D\u00e9sactiver les bloqueurs de fen\u00eatres pop-up et les boucliers Internet<\/h4>\n\n<p>Veuillez d\u00e9sactiver les bloqueurs de Popoup et les boucliers Internet pour ce site.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"467\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-1024x467.png\" alt=\"\" class=\"wp-image-13090\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-1024x467.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-300x137.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-768x350.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef.png 1292w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Les utilisateurs de Mac peuvent <a href=\"https:\/\/support.apple.com\/guide\/safari\/block-pop-ups-sfri40696\/mac#:~:text=Allow%20or%20block%20pop%2Dups%20on%20all%20websites,the%20bottom%20of%20the%20list.\" target=\"_blank\" rel=\"noreferrer noopener\">consulter ce tutoriel<\/a>.<\/p>\n\n<h3 class=\"wp-block-heading\">3. <strong>\u00c9vitez les VPN ou les proxys<\/strong><\/h3>\n\n<p><strong>reCAPTCHA <\/strong>peut bloquer ou contester des adresses IP de :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>VPN<\/li>\n\n\n\n<li>Procurations publiques<\/li>\n\n\n\n<li>R\u00e9seaux Tor<\/li>\n<\/ul>\n\n<p>D\u00e9sactiver la connexion VPN sous Windows<\/p>\n\n<p>1. <strong>Ouvrez les param\u00e8tres :<\/strong> Vous pouvez appuyer sur la touche Windows + I, ou aller dans le menu D\u00e9marrer et s\u00e9lectionner Param\u00e8tres. <br\/>2. Naviguez<strong> jusqu&rsquo;\u00e0 R\u00e9seau et Internet :<\/strong> Dans le panneau de gauche de l&rsquo;application Param\u00e8tres, cliquez sur R\u00e9seau et Internet. <br\/>3. S\u00e9lectionnez<strong> VPN :<\/strong> cliquez sur l&rsquo;option VPN dans le panneau de gauche.  <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-1024x505.png\" alt=\"\" class=\"wp-image-99539\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-1024x505.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-300x148.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-768x379.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-360x178.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059.png 1490w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>4. <strong>D\u00e9connexion :<\/strong> Trouvez la connexion VPN que vous souhaitez d\u00e9sactiver et cliquez sur l&rsquo;option<strong>\u00ab D\u00e9connexion<\/strong> \u00bb.  <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"289\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-1024x289.png\" alt=\"\" class=\"wp-image-99552\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-1024x289.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-300x85.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-768x216.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-360x101.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68.png 1100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h3 class=\"wp-block-heading\">4. <strong>Recherchez les logiciels malveillants ou les comportements inhabituels du navigateur<\/strong><\/h3>\n\n<p>Des robots ou un comportement suspect du navigateur peuvent d\u00e9clencher le <strong>reCAPTCHA<\/strong>.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Lancez une <strong>analyse des logiciels malveillants<\/strong>.<\/li>\n\n\n\n<li>D\u00e9sactivez les extensions suspectes (en particulier celles qui automatisent les clics ou les saisies).<\/li>\n<\/ul>\n\n<p>Pour rechercher des logiciels malveillants sous Windows, ouvrez l&rsquo;application S\u00e9curit\u00e9 Windows et allez dans \u00ab Protection contre les virus et les menaces \u00bb. Vous pouvez ensuite choisir entre une \u00ab Analyse rapide \u00bb ou, pour un contr\u00f4le plus approfondi, s\u00e9lectionner \u00ab Options d&rsquo;analyse \u00bb et lancer une \u00ab Analyse compl\u00e8te<mark> \u00bb<\/mark>.   <\/p>\n\n<p>Les \u00e9tapes d\u00e9taill\u00e9es :<\/p>\n\n<p>1. <strong>Ouvrez Windows Security :<\/strong> Recherchez \u00ab\u00a0S\u00e9curit\u00e9 Windows\u00a0\u00bb dans le menu D\u00e9marrer et ouvrez l&rsquo;application. <br\/>2. <strong>Naviguez jusqu&rsquo;\u00e0 Protection contre les virus et les menaces :<\/strong> Cliquez sur \u00ab\u00a0Protection contre les virus et les menaces\u00a0\u00bb.  <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"916\" height=\"501\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485.png\" alt=\"\" class=\"wp-image-99567\" style=\"width:580px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485.png 916w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485-300x164.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485-768x420.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485-360x197.png 360w\" sizes=\"(max-width: 916px) 100vw, 916px\" \/><\/figure>\n\n<p>3. <strong>Choisissez votre type de num\u00e9risation :<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Analyse rapide :<\/strong> Cette option permet d&rsquo;analyser les emplacements courants o\u00f9 se trouvent g\u00e9n\u00e9ralement les logiciels malveillants.  <\/li>\n\n\n\n<li><strong>Analyse compl\u00e8te :<\/strong> Cette option permet d&rsquo;analyser l&rsquo;ensemble de votre syst\u00e8me \u00e0 la recherche de logiciels malveillants, ce qui peut prendre plus de temps mais permet une v\u00e9rification plus approfondie.  <\/li>\n\n\n\n<li><strong>Analyse personnalis\u00e9e :<\/strong> Vous pouvez s\u00e9lectionner des fichiers ou des dossiers sp\u00e9cifiques \u00e0 analyser.  <\/li>\n<\/ul>\n\n<p>4. <strong>Analyse hors ligne de Microsoft Defender :<\/strong> Cette option est utile pour traiter les logiciels malveillants difficiles \u00e0 supprimer lorsque Windows est en cours d&rsquo;ex\u00e9cution et red\u00e9marre votre ordinateur.  <\/p>\n\n<p>5. <strong>Lancez l&rsquo;analyse :<\/strong> Cliquez sur \u00ab Analyser maintenant \u00bb apr\u00e8s avoir s\u00e9lectionn\u00e9 le type d&rsquo;analyse souhait\u00e9.  <\/p>\n\n<p>6. <strong>Attendez la fin de l&rsquo;analyse :<\/strong> L&rsquo;analyse s&rsquo;ex\u00e9cute automatiquement et Windows Defender affiche les menaces d\u00e9tect\u00e9es.  <\/p>\n\n<h3 class=\"wp-block-heading\">5. <strong>R\u00e9duire les actions rapides ou r\u00e9p\u00e9titives<\/strong><\/h3>\n\n<p>Le fait de cliquer plusieurs fois ou d&rsquo;actualiser de fa\u00e7on r\u00e9p\u00e9t\u00e9e peut \u00e9veiller les soup\u00e7ons.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Attendez 10 \u00e0 15 minutes.<\/li>\n\n\n\n<li>R\u00e9essayez en ralentissant et en cliquant une action apr\u00e8s l&rsquo;autre.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">6. <strong>V\u00e9rifiez si l&rsquo;IP est bloqu\u00e9e ou sur liste noire<\/strong><\/h3>\n\n<p>Si votre adresse IP a \u00e9t\u00e9 signal\u00e9e (par exemple par des plages d&rsquo;adresses IP de centres de donn\u00e9es), contactez votre fournisseur d&rsquo;acc\u00e8s \u00e0 Internet ou changez de r\u00e9seau (par exemple en passant \u00e0 un hotspot mobile). Vous pouvez \u00e9galement essayer de d\u00e9brancher le routeur de votre FAI pendant 5 minutes ; vous obtiendrez parfois une nouvelle adresse IP. <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"enjoy-your-shopping-experience\">Profitez de votre exp\u00e9rience d&rsquo;achat<\/h2>\n\n<p>Visitez notre section \u00ab Offres de la semaine \u00bb sur notre page d&rsquo;accueil \u00e0 l&rsquo;adresse <a rel=\"noreferrer noopener\" href=\"https:\/\/keys.express\/\" target=\"_blank\">https:\/\/keys.express\/ <\/a> et commencez \u00e0 \u00e9conomiser !<\/p>\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/keys.express\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"401\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-1024x401.png\" alt=\"\" class=\"wp-image-13060\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-1024x401.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-300x117.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-768x300.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2.png 1396w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n<p class=\"has-luminous-vivid-amber-background-color has-background\"><strong>Note :<br\/>Google reCAPTCHA \u00e9tant un service enti\u00e8rement fourni et g\u00e9r\u00e9 par Google, nous, en tant que propri\u00e9taire de la boutique, n&rsquo;avons aucun contr\u00f4le sur sa fonctionnalit\u00e9 ou sa personnalisation. Nous nous excusons pour les inconv\u00e9nients que cela pourrait causer et vous remercions de votre compr\u00e9hension. <\/strong><\/p>\n\n<h2 class=\"wp-block-heading\" id=\"mac-users\">Utilisateurs Mac<\/h2>\n\n<p>Effacez l&rsquo;historique de votre navigateur Safari sur MacOS. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-1024x640.png\" alt=\"\" class=\"wp-image-15845\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-1024x640.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-300x188.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-768x480.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-1536x960.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-2048x1280.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-1024x640.png\" alt=\"\" class=\"wp-image-15855\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-1024x640.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-300x188.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-768x480.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-1536x960.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-2048x1280.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Pour supprimer les cookies du site web <a rel=\"noreferrer noopener\" href=\"https:\/\/www.businessinsider.com\/how-to-clear-cookies-on-mac?r=US&amp;IR=T\" target=\"_blank\">, consultez ce tutoriel<\/a>.<\/p>\n\n<p>Pour activer les PopUps sur Mac, <a rel=\"noreferrer noopener\" href=\"https:\/\/support.apple.com\/guide\/safari\/block-pop-ups-sfri40696\/mac#:~:text=Allow%20or%20block%20pop%2Dups%20on%20all%20websites,the%20bottom%20of%20the%20list.\" target=\"_blank\">consultez ce tutoriel<\/a>.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"still-experience-problems\">Vous rencontrez toujours des probl\u00e8mes ?<\/h2>\n\n<p>Veillez \u00e0 mettre \u00e0 jour votre navigateur. Nous recommandons le navigateur Chrome pour Windows et le navigateur Safari pour Mac et iPad.    <br\/><br\/><a href=\"https:\/\/keys.express\/EN\/contact-us\" target=\"_blank\" rel=\"noreferrer noopener\">Contactez nous<\/a><br\/><\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si vous rencontrez des probl\u00e8mes avec la boutique lors du paiement, nous vous recommandons de suivre les \u00e9tapes suivantes : Petits pas Voir la proc\u00e9dure d\u00e9taill\u00e9e ci-dessous 1. Effacez le cache et les cookies du navigateur Les anciens cookies ou donn\u00e9es de session peuvent entra\u00eener un comportement erratique de reCAPTCHA . 2. Utilisez un autre [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[501],"doc_tag":[502],"knowledge_base":[196],"class_list":["post-35945","docs","type-docs","status-publish","hentry","doc_category-magento-shop-users-fr","doc_tag-cookies-fr","knowledge_base-service-client"],"acf":[],"year_month":"2026-06","word_count":1250,"total_views":"680","reactions":{"happy":"0","normal":"1","sad":"0"},"author_info":{"name":"admin","author_nicename":"dev_staedeli","author_url":"https:\/\/keys.express\/support\/fr\/author\/dev_staedeli\/"},"doc_category_info":[{"term_name":"Magento Shop Users","term_url":"https:\/\/keys.express\/support\/fr\/docs\/non-knowledgebase\/magento-shop-users-fr\/"}],"doc_tag_info":[{"term_name":"cookies","term_url":"https:\/\/keys.express\/support\/fr\/docs-tag\/cookies-fr\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e9solution des probl\u00e8mes li\u00e9s aux achats \/ reCAPTCHA - Keys Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/keys.express\/support\/fr\/documentation\/troubleshoot-shopping-problems\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9solution des probl\u00e8mes li\u00e9s aux achats \/ reCAPTCHA - Keys Support\" \/>\n<meta property=\"og:description\" content=\"Si vous rencontrez des probl\u00e8mes avec la boutique lors du paiement, nous vous recommandons de suivre les \u00e9tapes suivantes : Petits pas Voir la proc\u00e9dure d\u00e9taill\u00e9e ci-dessous 1. 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