{"id":152282,"date":"2026-09-23T15:54:25","date_gmt":"2026-09-23T15:54:25","guid":{"rendered":"https:\/\/keys.express\/support\/documentation\/comment-modifier-votre-avis-sur-trustpilot\/"},"modified":"2026-09-24T14:14:38","modified_gmt":"2026-09-24T14:14:38","password":"","slug":"comment-modifier-votre-avis-sur-trustpilot","status":"publish","type":"docs","link":"https:\/\/keys.express\/support\/fr\/documentation\/comment-modifier-votre-avis-sur-trustpilot\/","title":{"rendered":"Comment modifier votre avis sur Trustpilot"},"content":{"rendered":"\n<p>Si vous avez s\u00e9lectionn\u00e9 par erreur une note erron\u00e9e sur Trustpilot, vous pouvez modifier vous-m\u00eame votre avis \u00e0 tout moment.<\/p>\n\n<h3 class=\"wp-block-heading\">Connectez-vous \u00e0 Trustpilot<\/h3>\n\n<p>Rendez-vous sur <strong>Trustpilot.com<\/strong> et cliquez sur \u00ab <strong>Se connecter<\/strong> \u00bb.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"327\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a5d2dcb-1024x327.png\" alt=\"\" class=\"wp-image-152203\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a5d2dcb-1024x327.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a5d2dcb-300x96.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a5d2dcb-768x245.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a5d2dcb-1536x490.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a5d2dcb-360x115.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a5d2dcb.png 1753w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Veuillez utiliser la <strong>m\u00eame adresse e-mail<\/strong> que celle que vous avez indiqu\u00e9e lors de l&rsquo;envoi de votre avis.<\/p>\n\n<p>Si vous ne vous souvenez pas avoir cr\u00e9\u00e9 un compte Trustpilot, cela n&rsquo;a rien d&rsquo;inhabituel. Il se peut que Trustpilot ait cr\u00e9\u00e9 un compte pour vous lorsque vous avez soumis votre avis. Il vous suffit de saisir votre adresse e-mail et de suivre les instructions de connexion. Trustpilot peut vous envoyer un code de v\u00e9rification par e-mail ; vous n&rsquo;aurez donc peut-\u00eatre pas besoin d&rsquo;un mot de passe existant.   <\/p>\n\n<h3 class=\"wp-block-heading\">Consultez vos avis<\/h3>\n\n<p>Une fois connect\u00e9, ouvrez votre <strong>profil ou le menu de votre compte<\/strong>.<\/p>\n\n<p>S\u00e9lectionnez \u00ab <strong>Mes avis<\/strong> \u00bb.<\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"706\" height=\"412\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a628597.png\" alt=\"\" class=\"wp-image-152216\" style=\"aspect-ratio:1.7136192968483333;width:420px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a628597.png 706w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a628597-300x175.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a628597-360x210.png 360w\" sizes=\"(max-width: 706px) 100vw, 706px\" \/><\/figure>\n\n<p>Choisissez entre \u00ab <strong>Avis sur les services<\/strong> \u00bb et \u00ab <strong>Avis sur les produits<\/strong> \u00bb. Vous trouverez ci-dessous deux sections distinctes expliquant chaque cas. <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"669\" height=\"403\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f07164c.png\" alt=\"\" class=\"wp-image-152484\" style=\"aspect-ratio:1.6600752200379978;width:364px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f07164c.png 669w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f07164c-300x181.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f07164c-360x217.png 360w\" sizes=\"(max-width: 669px) 100vw, 669px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">Modifier un avis sur un service  <\/h2>\n\n<p>Retrouvez votre avis sur Keys.Express, recherchez l&rsquo;avis que vous avez publi\u00e9 concernant <strong>Keys.Express<\/strong> ou le produit en question.<\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"757\" height=\"298\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a676f38.png\" alt=\"\" class=\"wp-image-152228\" style=\"aspect-ratio:2.5403492213308163;width:471px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a676f38.png 757w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a676f38-300x118.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a676f38-360x142.png 360w\" sizes=\"(max-width: 757px) 100vw, 757px\" \/><\/figure>\n\n<h3 class=\"wp-block-heading\">Modifier l&rsquo;avis<\/h3>\n\n<p>Cliquez sur \u00ab <strong>Modifier<\/strong> \u00bb ou \u00ab <strong>Modifier l&rsquo;avis<\/strong> \u00bb \u00e0 c\u00f4t\u00e9 de l&rsquo;avis.<\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"784\" height=\"693\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a67ddf0.png\" alt=\"\" class=\"wp-image-152240\" style=\"aspect-ratio:1.1313416009019166;width:511px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a67ddf0.png 784w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a67ddf0-300x265.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a67ddf0-768x679.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a67ddf0-360x318.png 360w\" sizes=\"(max-width: 784px) 100vw, 784px\" \/><\/figure>\n\n<h3 class=\"wp-block-heading\">Modifier le nombre d&rsquo;\u00e9toiles<\/h3>\n\n<p>Veuillez s\u00e9lectionner le nombre d&rsquo;\u00e9toiles appropri\u00e9.<\/p>\n\n<p>Vous pouvez \u00e9galement modifier le texte de l&rsquo;avis si n\u00e9cessaire.<\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"751\" height=\"401\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a6927a6.png\" alt=\"\" class=\"wp-image-152252\" style=\"aspect-ratio:1.8728519658652534;width:425px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a6927a6.png 751w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a6927a6-300x160.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a6927a6-360x192.png 360w\" sizes=\"(max-width: 751px) 100vw, 751px\" \/><\/figure>\n\n<h3 class=\"wp-block-heading\">Enregistrez vos modifications<\/h3>\n\n<p>Enregistrez les modifications en cliquant sur \u00ab <strong>Soumettre l&rsquo;avis mis \u00e0 jour<\/strong> \u00bb.<\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"702\" height=\"415\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a69cdba.png\" alt=\"\" class=\"wp-image-152265\" style=\"aspect-ratio:1.6915923039271057;width:423px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a69cdba.png 702w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a69cdba-300x177.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a69cdba-360x213.png 360w\" sizes=\"(max-width: 702px) 100vw, 702px\" \/><\/figure>\n\n<p>Votre note corrig\u00e9e appara\u00eetra prochainement sur Trustpilot.<\/p>\n\n<p>Merci beaucoup, cela nous aide \u00e9norm\u00e9ment !<\/p>\n\n<h2 class=\"wp-block-heading\">Modifier un avis sur un produit<\/h2>\n\n<p>S\u00e9lectionnez \u00ab Avis sur les produits \u00bb en haut de la page<\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"592\" height=\"273\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f0cf1cf.png\" alt=\"\" class=\"wp-image-152497\" style=\"aspect-ratio:2.168565050655372;width:379px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f0cf1cf.png 592w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f0cf1cf-300x138.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f0cf1cf-360x166.png 360w\" sizes=\"(max-width: 592px) 100vw, 592px\" \/><\/figure>\n\n<p>Faites d\u00e9filer la page vers le bas jusqu&rsquo;\u00e0 ce que vous trouviez l&rsquo;avis sur le produit que vous souhaitez modifier, puis cliquez sur \u00ab <strong>Modifier<\/strong> \u00bb.<\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1012\" height=\"681\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f10bc15.png\" alt=\"\" class=\"wp-image-152523\" style=\"aspect-ratio:1.4860824891881694;width:533px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f10bc15.png 1012w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f10bc15-300x202.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f10bc15-768x517.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f10bc15-360x242.png 360w\" sizes=\"(max-width: 1012px) 100vw, 1012px\" \/><\/figure>\n\n<p>Sur l&rsquo;\u00e9cran suivant, cliquez sur \u00ab <strong>Modifier l&rsquo;avis<\/strong> \u00bb.<\/p>\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"464\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f115a3a-1024x464.png\" alt=\"\" class=\"wp-image-152535\" style=\"width:639px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f115a3a-1024x464.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f115a3a-300x136.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f115a3a-768x348.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f115a3a-360x163.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f115a3a.png 1128w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Modifiez les <strong>notes globales<\/strong>, les notes <strong>attribu\u00e9es \u00e0 <\/strong> <strong>la qualit\u00e9 et\/ou <\/strong> <strong>au rapport qualit\u00e9-prix <\/strong>selon vos besoins. Vous pouvez \u00e9galement modifier le texte. <\/p>\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"806\" height=\"1024\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13a226-806x1024.png\" alt=\"\" class=\"wp-image-152547\" style=\"aspect-ratio:0.7871231571017879;width:616px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13a226-806x1024.png 806w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13a226-236x300.png 236w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13a226-768x976.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13a226-360x458.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13a226.png 1100w\" sizes=\"(max-width: 806px) 100vw, 806px\" \/><\/figure>\n\n<p>Cliquez sur \u00ab <strong>Envoyer l&rsquo;avis mis \u00e0 jour<\/strong> \u00bb pour enregistrer<\/p>\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"425\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13f5e4-1024x425.png\" alt=\"\" class=\"wp-image-152559\" style=\"width:481px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13f5e4-1024x425.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13f5e4-300x125.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13f5e4-768x319.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13f5e4-360x150.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13f5e4.png 1100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Votre note corrig\u00e9e appara\u00eetra prochainement sur Trustpilot.<\/p>\n\n<p>Merci beaucoup, cela nous aide \u00e9norm\u00e9ment !<\/p>\n\n<h2 class=\"wp-block-heading\">Si vous ne parvenez pas \u00e0 vous connecter \u00e0 Trustpilot<\/h2>\n\n<p>Utilisez l&rsquo;adresse e-mail qui a re\u00e7u l&rsquo;invitation \u00e0 laisser un avis sur Trustpilot. Dans la plupart des cas, il s&rsquo;agit de l&rsquo;adresse e-mail que vous avez utilis\u00e9e pour votre commande sur Keys.Express. <\/p>\n\n<p>Si vous ne connaissez pas votre mot de passe, utilisez l&rsquo;option \u00ab <strong>Mot de passe oubli\u00e9<\/strong> \u00bb de Trustpilot ou connectez-vous \u00e0 l&rsquo;aide de votre adresse e-mail.<\/p>\n\n<p><strong>Important :<\/strong> Keys.Express ne peut pas modifier l&rsquo;avis d&rsquo;un client publi\u00e9 sur Trustpilot. Seule la personne qui a r\u00e9dig\u00e9 cet avis peut le modifier. <\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si vous avez s\u00e9lectionn\u00e9 par erreur une note erron\u00e9e sur Trustpilot, vous pouvez modifier vous-m\u00eame votre avis \u00e0 tout moment. Connectez-vous \u00e0 Trustpilot Rendez-vous sur Trustpilot.com et cliquez sur \u00ab Se connecter \u00bb. Veuillez utiliser la m\u00eame adresse e-mail que celle que vous avez indiqu\u00e9e lors de l&rsquo;envoi de votre avis. Si vous ne vous [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[930],"doc_tag":[931],"knowledge_base":[196],"class_list":["post-152282","docs","type-docs","status-publish","hentry","doc_category-divers","doc_tag-trustpilot","knowledge_base-service-client"],"acf":[],"year_month":"2026-09","word_count":443,"total_views":"10","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"dev_staedeli","author_url":"https:\/\/keys.express\/support\/fr\/author\/dev_staedeli\/"},"doc_category_info":[{"term_name":"Divers","term_url":"https:\/\/keys.express\/support\/fr\/docs\/non-knowledgebase\/divers\/"}],"doc_tag_info":[{"term_name":"Trustpilot","term_url":"https:\/\/keys.express\/support\/fr\/docs-tag\/trustpilot\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment modifier votre avis sur Trustpilot - Keys Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/keys.express\/support\/fr\/documentation\/comment-modifier-votre-avis-sur-trustpilot\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment modifier votre avis sur Trustpilot - Keys Support\" \/>\n<meta property=\"og:description\" content=\"Si vous avez s\u00e9lectionn\u00e9 par erreur une note erron\u00e9e sur Trustpilot, vous pouvez modifier vous-m\u00eame votre avis \u00e0 tout moment. Connectez-vous \u00e0 Trustpilot Rendez-vous sur Trustpilot.com et cliquez sur \u00ab Se connecter \u00bb. Veuillez utiliser la m\u00eame adresse e-mail que celle que vous avez indiqu\u00e9e lors de l&rsquo;envoi de votre avis. Si vous ne vous [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/keys.express\/support\/fr\/documentation\/comment-modifier-votre-avis-sur-trustpilot\/\" \/>\n<meta property=\"og:site_name\" content=\"Keys Support\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-24T14:14:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a5d2dcb.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1753\" \/>\n\t<meta property=\"og:image:height\" content=\"559\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/fr\\\/documentation\\\/comment-modifier-votre-avis-sur-trustpilot\\\/\",\"url\":\"https:\\\/\\\/keys.express\\\/support\\\/fr\\\/documentation\\\/comment-modifier-votre-avis-sur-trustpilot\\\/\",\"name\":\"Comment modifier votre avis sur Trustpilot - 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Connectez-vous \u00e0 Trustpilot Rendez-vous sur Trustpilot.com et cliquez sur \u00ab Se connecter \u00bb. Veuillez utiliser la m\u00eame adresse e-mail que celle que vous avez indiqu\u00e9e lors de l&rsquo;envoi de votre avis. 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