{"id":35955,"date":"2022-06-02T10:49:12","date_gmt":"2022-06-02T10:49:12","guid":{"rendered":"https:\/\/keys.support\/documentation\/troubleshoot-shopping-problems\/"},"modified":"2025-06-03T15:46:02","modified_gmt":"2025-06-03T15:46:02","password":"","slug":"troubleshoot-shopping-problems","status":"publish","type":"docs","link":"https:\/\/keys.express\/support\/es\/documentation\/troubleshoot-shopping-problems\/","title":{"rendered":"Solucionar problemas de compras \/ reCAPTCHA"},"content":{"rendered":"\n<p>Si tienes problemas con la tienda durante el pago, te recomendamos que sigas los siguientes pasos:<\/p>\n\n<h2 class=\"wp-block-heading\">Pasos r\u00e1pidos<\/h2>\n\n<p><em>Ver <a href=\"#walkthrough\">el recorrido detallado<\/a> a continuaci\u00f3n<\/em><\/p>\n\n<h4 class=\"wp-block-heading\"><strong>1. Borra la cach\u00e9 y las cookies del navegador<\/strong><\/h4>\n\n<p>Las cookies antiguas o los datos de sesi\u00f3n pueden hacer que <strong>reCAPTCHA <\/strong>se comporte de forma err\u00e1tica.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Limpia las cookies y la cach\u00e9.<\/li>\n\n\n\n<li>Recarga la p\u00e1gina.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>2. Utiliza otro navegador o el modo inc\u00f3gnito<\/strong><\/h4>\n\n<p>A veces las extensiones del navegador interfieren con <strong>reCAPTCHA<\/strong>.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Abre la tienda en <strong>modo privado\/inc\u00f3gnito<\/strong>.<\/li>\n\n\n\n<li>Tambi\u00e9n puedes probar con <strong>otro navegador<\/strong>.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>3. Evita VPNs o Proxies<\/strong><\/h4>\n\n<p>reCAPTCHA puede bloquear o impugnar IPs de:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>VPNs<\/li>\n\n\n\n<li>Apoderados p\u00fablicos<\/li>\n\n\n\n<li>Redes Tor<\/li>\n<\/ul>\n\n<p>Intenta acceder al sitio utilizando tu conexi\u00f3n dom\u00e9stica normal sin una VPN.<\/p>\n\n<h4 class=\"wp-block-heading\"><strong>4. Comprueba si hay malware o un comportamiento inusual del navegador<\/strong><\/h4>\n\n<p>Los robots o el comportamiento sospechoso del navegador pueden activar <strong>el reCAPTCHA<\/strong>.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Ejecuta un esc\u00e1ner de malware.<\/li>\n\n\n\n<li>Desactiva las extensiones sospechosas (especialmente las que automatizan clics o entradas).<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>5. Reduce las acciones r\u00e1pidas o repetitivas<\/strong><\/h4>\n\n<p>Hacer clic varias veces o actualizar repetidamente puede levantar sospechas.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Espera de 10 a 15 minutos.<\/li>\n\n\n\n<li>Int\u00e9ntalo de nuevo con acciones lentas y de un solo paso.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>6. Comprueba si la IP est\u00e1 bloqueada o en la lista negra<\/strong><\/h4>\n\n<p>Si tu direcci\u00f3n IP ha sido marcada (por ejemplo, desde rangos IP de centros de datos), ponte en contacto con tu ISP o cambia de red (por ejemplo, a un hotspot m\u00f3vil).<\/p>\n\n<p>Dado que Google <strong>reCAPTCHA <\/strong>es un servicio proporcionado y gestionado \u00edntegramente por Google, nosotros, como propietarios de la tienda, lamentablemente no tenemos capacidad para influir o personalizar su funcionamiento. Lamentamos sinceramente las molestias que esto pueda causar y agradecemos tu comprensi\u00f3n. <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"walkthrough\">Recorrido detallado<\/h2>\n\n<h4 class=\"wp-block-heading\" id=\"delete-website-cookies\">1. Borra las cookies y la cach\u00e9 del sitio web<\/h4>\n\n<p>Las cookies antiguas o los datos de sesi\u00f3n pueden hacer que reCAPTCHA se comporte de forma err\u00e1tica. <a href=\"#clear-browser-cache-for-this-site\">Borra las cookies<\/a> y la cach\u00e9, y vuelve a cargar la p\u00e1gina:<\/p>\n\n<p><em>Si tu navegador es diferente, consulta en Google c\u00f3mo eliminar las cookies de un sitio web en tu navegador. <\/em><\/p>\n\n<ol class=\"wp-block-list\">\n<li>Haz clic en el icono del candado<\/li>\n\n\n\n<li>Haz clic en Cookies<\/li>\n<\/ol>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"678\" height=\"313\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d105528.png\" alt=\"\" class=\"wp-image-13005\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d105528.png 678w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d105528-300x138.png 300w\" sizes=\"(max-width: 678px) 100vw, 678px\" \/><\/figure>\n\n<p>3. Haz clic en el primer grupo de cookies<br\/>4. Haz clic en Eliminar repetidamente, hasta que desaparezcan todas las cookies<br\/>5. Haz clic en Listo<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"454\" height=\"512\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/delete-cookies.gif\" alt=\"\" class=\"wp-image-13021\"\/><\/figure>\n\n<p>Usuarios de Mac, por favor.  <a rel=\"noreferrer noopener\" href=\"https:\/\/www.businessinsider.com\/how-to-clear-cookies-on-mac?r=US&amp;IR=T\" target=\"_blank\">consulta este tutorial.<\/a><\/p>\n\n<h4 class=\"wp-block-heading\" id=\"accept-all-cookies-from-the-keys-express-shop\">Aceptar todas las cookies de la tienda keys.express<\/h4>\n\n<p>6. Recarga la p\u00e1gina y borra la cach\u00e9 del navegador: mant\u00e9n pulsado CTRL+clic recargar  <\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"418\" height=\"149\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d15b59f.png\" alt=\"\" class=\"wp-image-13033\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d15b59f.png 418w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d15b59f-300x107.png 300w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<p>Espera a que aparezca el icono de la cookie en la parte inferior izquierda y haz clic en \u00e9l. Esto abrir\u00e1 la configuraci\u00f3n de las cookies. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"645\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-1024x645.png\" alt=\"\" class=\"wp-image-99473\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-1024x645.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-300x189.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-768x484.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-1536x967.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-360x227.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d.png 1960w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Puedes establecer la preferencia de cookies aqu\u00ed. Puedes:<br\/>1. Permitir cookies de Marketing<br\/>2. Permitir cookies de An\u00e1lisis  Permitir cookies de an\u00e1lisis<br\/>y, a continuaci\u00f3n, haz clic en HECHO <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"926\" height=\"850\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0.png\" alt=\"\" class=\"wp-image-99487\" style=\"width:488px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0.png 926w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0-300x275.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0-768x705.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0-360x330.png 360w\" sizes=\"(max-width: 926px) 100vw, 926px\" \/><\/figure>\n\n<h4 class=\"wp-block-heading\" id=\"clear-browser-cache-for-this-site\">Borrar la cach\u00e9 del navegador para este sitio<\/h4>\n\n<p>Comprueba c\u00f3mo borrar la cach\u00e9 de <a href=\"https:\/\/www.fastcomet.com\/tutorials\/getting-started\/clear-browser-cache\" target=\"_blank\" rel=\"noreferrer noopener\">tu navegador espec\u00edfico<\/a>.<\/p>\n\n<p>Si tienes problemas con nuestro sitio web, borra la memoria cach\u00e9 del sitio pulsando CTRL+clic en recargar en tu navegador. Esto cargar\u00e1 todo desde el servidor:<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"289\" height=\"120\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/Snag_14ade916.png\" alt=\"\" class=\"wp-image-14256\"\/><\/figure>\n\n<p>Ahora el sitio web deber\u00eda volver a comportarse con normalidad.<\/p>\n\n<h3 class=\"wp-block-heading\">2. <strong>Utiliza otro navegador o el modo inc\u00f3gnito<\/strong><\/h3>\n\n<p>A veces las extensiones del navegador interfieren con reCAPTCHA.<\/p>\n\n<p>Abre la tienda en <strong>modo privado\/inc\u00f3gnito<\/strong>.<\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"553\" height=\"501\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b.png\" alt=\"\" class=\"wp-image-99510\" style=\"width:398px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b.png 553w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b-300x272.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b-360x326.png 360w\" sizes=\"(max-width: 553px) 100vw, 553px\" \/><\/figure>\n\n<p>Tambi\u00e9n puedes probar con <strong>otro navegador<\/strong>:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Mozilla Firefox<\/li>\n\n\n\n<li>Microsoft Edge<\/li>\n\n\n\n<li>\u00d3pera<\/li>\n\n\n\n<li>Valiente<\/li>\n\n\n\n<li>Vivaldi<\/li>\n\n\n\n<li>Safari<\/li>\n\n\n\n<li>Cromo<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\" id=\"disable-popup-blockers-internet-shields\">Desactiva los Bloqueadores de Popups y los Escudos de Internet<\/h4>\n\n<p>Por favor, desactiva los bloqueadores de Popoup y los escudos de Internet para este sitio<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"467\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-1024x467.png\" alt=\"\" class=\"wp-image-13090\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-1024x467.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-300x137.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-768x350.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef.png 1292w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Los usuarios de Mac pueden <a href=\"https:\/\/support.apple.com\/guide\/safari\/block-pop-ups-sfri40696\/mac#:~:text=Allow%20or%20block%20pop%2Dups%20on%20all%20websites,the%20bottom%20of%20the%20list.\" target=\"_blank\" rel=\"noreferrer noopener\">consultar este tutorial<\/a>.<\/p>\n\n<h3 class=\"wp-block-heading\">3. <strong>Evita VPNs o Proxies<\/strong><\/h3>\n\n<p><strong>reCAPTCHA <\/strong>puede bloquear o impugnar IPs de:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>VPNs<\/li>\n\n\n\n<li>Apoderados p\u00fablicos<\/li>\n\n\n\n<li>Redes Tor<\/li>\n<\/ul>\n\n<p>Desactivar la conexi\u00f3n VPN en Windows<\/p>\n\n<p>1. <strong>Abre Configuraci\u00f3n:<\/strong> Puedes pulsar la tecla de Windows + I, o ir al men\u00fa Inicio y seleccionar Configuraci\u00f3n. <br\/>2. Navega<strong> hasta Red e Internet:<\/strong> En el panel izquierdo de la aplicaci\u00f3n Configuraci\u00f3n, haz clic en Red e Internet. <br\/>3. Selecciona<strong> VPN:<\/strong> Haz clic en la opci\u00f3n VPN del panel izquierdo.  <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-1024x505.png\" alt=\"\" class=\"wp-image-99539\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-1024x505.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-300x148.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-768x379.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-360x178.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059.png 1490w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>4. <strong>Desconectar:<\/strong> Busca la conexi\u00f3n VPN que quieras desactivar y haz clic en la opci\u00f3n<strong>\u201cDesconectar<\/strong>\u201d.  <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"289\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-1024x289.png\" alt=\"\" class=\"wp-image-99552\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-1024x289.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-300x85.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-768x216.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-360x101.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68.png 1100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h3 class=\"wp-block-heading\">4. <strong>Comprueba si hay malware o un comportamiento inusual del navegador<\/strong><\/h3>\n\n<p>Los robots o el comportamiento sospechoso del navegador pueden activar <strong>el reCAPTCHA<\/strong>.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Ejecuta un <strong>esc\u00e1ner de malware.<\/strong><\/li>\n\n\n\n<li>Desactiva las extensiones sospechosas (especialmente las que automatizan clics o entradas).<\/li>\n<\/ul>\n\n<p>Para buscar malware en Windows, abre la aplicaci\u00f3n Seguridad de Windows y ve a \u201cProtecci\u00f3n contra virus y amenazas\u201d. A continuaci\u00f3n, puedes elegir entre un \u201cEscaneado r\u00e1pido\u201d o, para una comprobaci\u00f3n m\u00e1s exhaustiva, selecciona \u201cOpciones de escaneado\u201d y ejecuta un \u201cEscaneado completo<mark>\u201d<\/mark>.   <\/p>\n\n<p>Pasos detallados:<\/p>\n\n<p>1. <strong>Abre Seguridad de Windows:<\/strong> Busca \u201cSeguridad de Windows\u201d en el men\u00fa Inicio y abre la aplicaci\u00f3n. <br\/>2. <strong>Navega hasta \u201cProtecci\u00f3n frente a virus y amenazas\u201d:<\/strong> Haz clic en \u201cProtecci\u00f3n frente a virus y amenazas\u201d.  <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"916\" height=\"501\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485.png\" alt=\"\" class=\"wp-image-99567\" style=\"width:580px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485.png 916w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485-300x164.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485-768x420.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485-360x197.png 360w\" sizes=\"(max-width: 916px) 100vw, 916px\" \/><\/figure>\n\n<p>3. <strong>Elige el tipo de escaneado:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Escaneo r\u00e1pido:<\/strong> Esta opci\u00f3n escanea las ubicaciones comunes donde se suele encontrar el malware.  <\/li>\n\n\n\n<li><strong>Escaneo completo:<\/strong> Esta opci\u00f3n analiza todo el sistema en busca de malware, lo que puede llevar m\u00e1s tiempo pero proporciona una comprobaci\u00f3n m\u00e1s exhaustiva.  <\/li>\n\n\n\n<li><strong>Escaneo personalizado:<\/strong> Puedes seleccionar archivos o carpetas espec\u00edficos para escanear.  <\/li>\n<\/ul>\n\n<p>4. <strong>An\u00e1lisis sin conexi\u00f3n de Microsoft Defender:<\/strong> Esta opci\u00f3n es \u00fatil para tratar el malware que es dif\u00edcil de eliminar mientras Windows est\u00e1 en funcionamiento y reiniciar\u00e1 tu ordenador.  <\/p>\n\n<p>5. <strong>Inicia el escaneo:<\/strong> Haz clic en \u201cEscanear ahora\u201d despu\u00e9s de seleccionar el tipo de escaneo que desees.  <\/p>\n\n<p>6. <strong>Espera a que finalice:<\/strong> El an\u00e1lisis se ejecutar\u00e1 autom\u00e1ticamente y Windows Defender mostrar\u00e1 las amenazas detectadas.  <\/p>\n\n<h3 class=\"wp-block-heading\">5. <strong>Reduce las acciones r\u00e1pidas o repetitivas<\/strong><\/h3>\n\n<p>Hacer clic varias veces o actualizar repetidamente puede levantar sospechas.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Espera de 10 a 15 minutos.<\/li>\n\n\n\n<li>Int\u00e9ntalo de nuevo con lentitud y haz clic en una acci\u00f3n tras otra.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">6. <strong>Comprueba si la IP est\u00e1 bloqueada o en la lista negra<\/strong><\/h3>\n\n<p>Si tu direcci\u00f3n IP ha sido marcada (por ejemplo, desde rangos IP de centros de datos), ponte en contacto con tu ISP o cambia de red (por ejemplo, a hotspot m\u00f3vil). Tambi\u00e9n puedes intentar desconectar el router de tu ISP durante 5 minutos, ya que a veces obtendr\u00e1s una nueva direcci\u00f3n IP. <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"enjoy-your-shopping-experience\">Disfruta de tu experiencia de compra<\/h2>\n\n<p>Visita nuestra secci\u00f3n Oferta de la Semana en nuestra p\u00e1gina de inicio en <a rel=\"noreferrer noopener\" href=\"https:\/\/keys.express\/\" target=\"_blank\">https:\/\/keys.express\/ <\/a> y \u00a1empieza a ahorrar!<\/p>\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/keys.express\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"401\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-1024x401.png\" alt=\"\" class=\"wp-image-13060\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-1024x401.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-300x117.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-768x300.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2.png 1396w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n<p class=\"has-luminous-vivid-amber-background-color has-background\"><strong>Nota:<br\/>Dado que Google reCAPTCHA es un servicio totalmente proporcionado y gestionado por Google, nosotros, como propietarios de la tienda, no tenemos ning\u00fan control sobre su funcionalidad o personalizaci\u00f3n. Pedimos disculpas por cualquier inconveniente que esto pueda causar y agradecemos tu comprensi\u00f3n. <\/strong><\/p>\n\n<h2 class=\"wp-block-heading\" id=\"mac-users\">Usuarios de Mac<\/h2>\n\n<p>Por favor, borra el Historial de tu Navegador Safari en MacOS <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-1024x640.png\" alt=\"\" class=\"wp-image-15845\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-1024x640.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-300x188.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-768x480.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-1536x960.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-2048x1280.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-1024x640.png\" alt=\"\" class=\"wp-image-15855\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-1024x640.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-300x188.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-768x480.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-1536x960.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-2048x1280.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Para eliminar las cookies del sitio web <a rel=\"noreferrer noopener\" href=\"https:\/\/www.businessinsider.com\/how-to-clear-cookies-on-mac?r=US&amp;IR=T\" target=\"_blank\">, consulta este tutorial.<\/a><\/p>\n\n<p>Para activar PopUps en Mac <a rel=\"noreferrer noopener\" href=\"https:\/\/support.apple.com\/guide\/safari\/block-pop-ups-sfri40696\/mac#:~:text=Allow%20or%20block%20pop%2Dups%20on%20all%20websites,the%20bottom%20of%20the%20list.\" target=\"_blank\">consulta este tutorial<\/a>.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"still-experience-problems\">\u00bfSigues teniendo problemas?<\/h2>\n\n<p>Por favor, aseg\u00farate de ACTUALIZAR tu navegador. Te recomendamos el navegador Chrome para Windows y el navegador Safari para Mac y iPad.    <br\/><br\/><a href=\"https:\/\/keys.express\/EN\/contact-us\" target=\"_blank\" rel=\"noreferrer noopener\">Contacta con nosotros<\/a><br\/><\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si tienes problemas con la tienda durante el pago, te recomendamos que sigas los siguientes pasos: Pasos r\u00e1pidos Ver el recorrido detallado a continuaci\u00f3n 1. Borra la cach\u00e9 y las cookies del navegador Las cookies antiguas o los datos de sesi\u00f3n pueden hacer que reCAPTCHA se comporte de forma err\u00e1tica. 2. Utiliza otro navegador o [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[503],"doc_tag":[504],"knowledge_base":[215],"class_list":["post-35955","docs","type-docs","status-publish","hentry","doc_category-magento-shop-users-es","doc_tag-cookies-es","knowledge_base-atencion-al-cliente"],"acf":[],"year_month":"2026-06","word_count":1185,"total_views":"601","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"dev_staedeli","author_url":"https:\/\/keys.express\/support\/es\/author\/dev_staedeli\/"},"doc_category_info":[{"term_name":"Magento Shop Users","term_url":"https:\/\/keys.express\/support\/es\/docs\/non-knowledgebase\/magento-shop-users-es\/"}],"doc_tag_info":[{"term_name":"cookies","term_url":"https:\/\/keys.express\/support\/es\/docs-tag\/cookies-es\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Solucionar problemas de compras \/ reCAPTCHA - Keys Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/keys.express\/support\/es\/documentation\/troubleshoot-shopping-problems\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Solucionar problemas de compras \/ reCAPTCHA - Keys Support\" \/>\n<meta property=\"og:description\" content=\"Si tienes problemas con la tienda durante el pago, te recomendamos que sigas los siguientes pasos: Pasos r\u00e1pidos Ver el recorrido detallado a continuaci\u00f3n 1. 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