{"id":95603,"date":"2025-04-04T14:34:21","date_gmt":"2025-04-04T14:34:21","guid":{"rendered":"https:\/\/keys.express\/support\/?post_type=docs&p=95603"},"modified":"2026-05-21T18:45:14","modified_gmt":"2026-05-21T18:45:14","password":"","slug":"guest-users-join-ke-teams","status":"publish","type":"docs","link":"https:\/\/keys.express\/support\/en\/documentation\/guest-users-join-ke-teams\/","title":{"rendered":"Join a Teams invitation as Guest"},"content":{"rendered":"\n

If you want to join a Teams Chat in Keys.Express \/ Keys Distribution, you need to be invited as a guest (unless you have a keys.express Email address already, then this tutorial is not for you). Provide your email address to IT, so they can invite you as a guest to Microsoft 365 \/ Teams.<\/p>\n\n\n\n

NOTE: To avoid problems, you need to use an email address that is not already associated with a Free Teams account. Send us that email so we can invite you there.<\/strong><\/p>\n\n\n\n

Look out for an email that says xyz has invited you to access application with their organization.
Click the Accept invitation<\/strong> link at the bottom of the email. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Login to your Microsoft account with that email address. If you don’t have a Microsoft account, you can create a free one.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click “Accept” on the permission to track everything you say or think inside Teams. \ud83d\ude04<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Go back to your email inbox; you should see a second invitation to Teams. Click Open Microsoft Teams<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Download<\/strong><\/a> <\/strong><\/a>and Open your Teams app<\/strong> or use Teams online<\/a> (https:\/\/teams.microsoft.com\/v2\/<\/a>) and login again if needed.<\/p>\n\n\n\n

Make sure you are logged into Teams with the same email address that you were invited to join:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

If you cannot see the Keys Distribution Chat groups<\/strong><\/strong><\/h2>\n\n\n\n

Go to Organizations with this direct link: https:\/\/myaccount.microsoft.com\/organizations<\/a><\/p>\n\n\n\n

You should see Keys Distribution GmbH, this means you joined the organization, that\u2019s good. If you don\u2019t see this, make sure you accept the email invitation from Teams.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

In your browser go directly to the Keys Distribution organization and login with your email of the invitation. Enable 2FA.<\/p>\n\n\n\n

https:\/\/teams.microsoft.com\/_?tenantId=752b218e-0434-4a8f-b1bf-ef1f3666a00e<\/a><\/p>\n\n\n\n

Now you can see the group chats:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Problems?<\/h2>\n\n\n\n

Close your browser \/ close the Teams application, logout from all Microsoft accounts in the browser and Teams. Then click on the invitation link in the email again. Now it should work.<\/p>\n\n\n\n

Troubleshooting tips<\/h2>\n\n\n\n

if you can see the organization<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

But when opening Teams you see this message:<\/p>\n\n\n\n

You don’t have the required permissions to access this org<\/strong><\/p>\n\n\n\n

then follow the steps below:<\/p>\n\n\n\n

Step 1: The Quick Web Test<\/h2>\n\n\n\n

Before digging into app settings, check if the access works natively via the web browser. This isolates whether it’s an account-level permission block or purely a local application glitch.<\/p>\n\n\n\n

    \n
  1. Open a Private\/Incognito browser window<\/strong>.<\/li>\n\n\n\n
  2. Go to teams.microsoft.com<\/a>.<\/li>\n\n\n\n
  3. Sign in with his standard credentials.<\/li>\n\n\n\n
  4. If prompted, select the Keys Distribution GmbH<\/strong> tenant or try switching to it via the profile dropdown in the top right.<\/li>\n<\/ol>\n\n\n\n
      \n
    • If it works in Incognito:<\/strong> The guest permissions are 100% fine. The problem is cached junk in his local Teams app. Move to Step 2<\/strong>.<\/li>\n\n\n\n
    • If it fails with the same error in Incognito:<\/strong> The issue is on the backend. Move to Step 3<\/strong>.<\/li>\n<\/ul>\n\n\n\n

      Step 2: Clear the Teams Client Cache<\/h2>\n\n\n\n

      If the web version works, wipe the Teams cache. Because Microsoft has transitioned to the “New Teams” client, the old paths have changed.<\/p>\n\n\n\n

      For Windows:<\/h3>\n\n\n\n
        \n
      1. Close Microsoft Teams completely (right-click the icon in the taskbar and select Quit<\/strong>).<\/li>\n\n\n\n
      2. Press Windows Key + R<\/strong> to open the Run dialog box.<\/li>\n\n\n\n
      3. Paste the following path and press Enter:
        %localappdata%\\Packages\\MSTeams_8wekyb3d8bbwe<\/strong><\/code><\/li>\n\n\n\n
      4. Delete all files and folders inside this folder.<\/li>\n\n\n\n
      5. Restart Teams and try switching tenants again.<\/li>\n<\/ol>\n\n\n\n

        For macOS:<\/h3>\n\n\n\n
          \n
        1. Quit Microsoft Teams completely.<\/li>\n\n\n\n
        2. Open Finder<\/strong>, press Command + Shift + G<\/strong>, and paste:
          ~\/Library\/Group Containers\/UBF8T346G9.com.microsoft.teams<\/strong><\/code><\/li>\n\n\n\n
        3. Delete all files inside that folder.<\/li>\n\n\n\n
        4. Open Finder again, press Command + Shift + G<\/strong>, and paste: ~\/Library\/Containers\/com.microsoft.teams2<\/strong><\/code><\/li>\n\n\n\n
        5. Delete that folder as well, then relaunch Teams.<\/li>\n<\/ol>\n\n\n\n

          Microsoft Teams appears offline<\/h2>\n\n\n\n

          We had cases where Kaspersky <\/strong>Antivirus\/VPN has hindered Teams to get online all of a sudden. We needed to completely disable Kaspersky (or add exception rules), for Teams to work.<\/p>\n\n\n\n

          <\/p>\n","protected":false},"excerpt":{"rendered":"

          If you want to join a Teams Chat in Keys.Express \/ Keys Distribution, you need to be invited as a guest (unless you have a keys.express Email address already, then this tutorial is not for you). Provide your email address to IT, so they can invite you as a guest to Microsoft 365 \/ Teams. […]<\/p>\n","protected":false},"author":81,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[359],"doc_tag":[737,738],"knowledge_base":[107],"class_list":["post-95603","docs","type-docs","status-publish","hentry","doc_category-magento-shop-users","doc_tag-guest","doc_tag-teams","knowledge_base-customer-support"],"acf":[],"year_month":"2026-08","word_count":641,"total_views":"743","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"dev_staedeli","author_url":"https:\/\/keys.express\/support\/en\/author\/dev_staedeli\/"},"doc_category_info":[{"term_name":"Magento Shop Users","term_url":"https:\/\/keys.express\/support\/en\/docs\/customer-support\/magento-shop-users\/"}],"doc_tag_info":[{"term_name":"Guest","term_url":"https:\/\/keys.express\/support\/en\/docs-tag\/guest\/"},{"term_name":"Teams","term_url":"https:\/\/keys.express\/support\/en\/docs-tag\/teams\/"}],"yoast_head":"\nJoin a Teams invitation as Guest - Keys Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/keys.express\/support\/en\/documentation\/guest-users-join-ke-teams\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Join a Teams invitation as Guest - Keys Support\" \/>\n<meta property=\"og:description\" content=\"If you want to join a Teams Chat in Keys.Express \/ Keys Distribution, you need to be invited as a guest (unless you have a keys.express Email address already, then this tutorial is not for you). Provide your email address to IT, so they can invite you as a guest to Microsoft 365 \/ Teams. […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/keys.express\/support\/en\/documentation\/guest-users-join-ke-teams\/\" \/>\n<meta property=\"og:site_name\" content=\"Keys Support\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-21T18:45:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2025\/04\/Snag_74638f64.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1187\" \/>\n\t<meta property=\"og:image:height\" content=\"953\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/documentation\\\/guest-users-join-ke-teams\\\/\",\"url\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/documentation\\\/guest-users-join-ke-teams\\\/\",\"name\":\"Join a Teams invitation as Guest - Keys Support\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/documentation\\\/guest-users-join-ke-teams\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/documentation\\\/guest-users-join-ke-teams\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/keys.express\\\/support\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Snag_74638f64-1024x822.png\",\"datePublished\":\"2025-04-04T14:34:21+00:00\",\"dateModified\":\"2026-05-21T18:45:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/documentation\\\/guest-users-join-ke-teams\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/documentation\\\/guest-users-join-ke-teams\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/documentation\\\/guest-users-join-ke-teams\\\/#primaryimage\",\"url\":\"https:\\\/\\\/keys.express\\\/support\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Snag_74638f64-1024x822.png\",\"contentUrl\":\"https:\\\/\\\/keys.express\\\/support\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Snag_74638f64-1024x822.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/documentation\\\/guest-users-join-ke-teams\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Docs\",\"item\":\"https:\\\/\\\/keys.express\\\/support\\\/de\\\/docs\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Join a Teams invitation as Guest\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/\",\"name\":\"Keys Support\",\"description\":\"Keys Support and It Works!\",\"publisher\":{\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/#organization\",\"name\":\"Keys Support\",\"url\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/keys.express\\\/support\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/KE-Logo-en.svg\",\"contentUrl\":\"https:\\\/\\\/keys.express\\\/support\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/KE-Logo-en.svg\",\"width\":451,\"height\":95,\"caption\":\"Keys Support\"},\"image\":{\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Join a Teams invitation as Guest - Keys Support","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/keys.express\/support\/en\/documentation\/guest-users-join-ke-teams\/","og_locale":"en_US","og_type":"article","og_title":"Join a Teams invitation as Guest - Keys Support","og_description":"If you want to join a Teams Chat in Keys.Express \/ Keys Distribution, you need to be invited as a guest (unless you have a keys.express Email address already, then this tutorial is not for you). Provide your email address to IT, so they can invite you as a guest to Microsoft 365 \/ Teams. […]","og_url":"https:\/\/keys.express\/support\/en\/documentation\/guest-users-join-ke-teams\/","og_site_name":"Keys Support","article_modified_time":"2026-05-21T18:45:14+00:00","og_image":[{"width":1187,"height":953,"url":"https:\/\/keys.express\/support\/wp-content\/uploads\/2025\/04\/Snag_74638f64.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/keys.express\/support\/en\/documentation\/guest-users-join-ke-teams\/","url":"https:\/\/keys.express\/support\/en\/documentation\/guest-users-join-ke-teams\/","name":"Join a Teams invitation as Guest - Keys Support","isPartOf":{"@id":"https:\/\/keys.express\/support\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/keys.express\/support\/en\/documentation\/guest-users-join-ke-teams\/#primaryimage"},"image":{"@id":"https:\/\/keys.express\/support\/en\/documentation\/guest-users-join-ke-teams\/#primaryimage"},"thumbnailUrl":"https:\/\/keys.express\/support\/wp-content\/uploads\/2025\/04\/Snag_74638f64-1024x822.png","datePublished":"2025-04-04T14:34:21+00:00","dateModified":"2026-05-21T18:45:14+00:00","breadcrumb":{"@id":"https:\/\/keys.express\/support\/en\/documentation\/guest-users-join-ke-teams\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/keys.express\/support\/en\/documentation\/guest-users-join-ke-teams\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/keys.express\/support\/en\/documentation\/guest-users-join-ke-teams\/#primaryimage","url":"https:\/\/keys.express\/support\/wp-content\/uploads\/2025\/04\/Snag_74638f64-1024x822.png","contentUrl":"https:\/\/keys.express\/support\/wp-content\/uploads\/2025\/04\/Snag_74638f64-1024x822.png"},{"@type":"BreadcrumbList","@id":"https:\/\/keys.express\/support\/en\/documentation\/guest-users-join-ke-teams\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/keys.express\/support\/en\/"},{"@type":"ListItem","position":2,"name":"Docs","item":"https:\/\/keys.express\/support\/de\/docs\/"},{"@type":"ListItem","position":3,"name":"Join a Teams invitation as Guest"}]},{"@type":"WebSite","@id":"https:\/\/keys.express\/support\/en\/#website","url":"https:\/\/keys.express\/support\/en\/","name":"Keys Support","description":"Keys Support and It Works!","publisher":{"@id":"https:\/\/keys.express\/support\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/keys.express\/support\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/keys.express\/support\/en\/#organization","name":"Keys Support","url":"https:\/\/keys.express\/support\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/keys.express\/support\/en\/#\/schema\/logo\/image\/","url":"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/07\/KE-Logo-en.svg","contentUrl":"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/07\/KE-Logo-en.svg","width":451,"height":95,"caption":"Keys Support"},"image":{"@id":"https:\/\/keys.express\/support\/en\/#\/schema\/logo\/image\/"}}]}},"knowledge_base_info":[{"term_name":"Customer Support","term_url":"https:\/\/keys.express\/support\/en\/docs\/customer-support\/","term_slug":"customer-support"}],"knowledge_base_slug":["customer-support"],"_links":{"self":[{"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/docs\/95603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/users\/81"}],"replies":[{"embeddable":true,"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/comments?post=95603"}],"version-history":[{"count":19,"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/docs\/95603\/revisions"}],"predecessor-version":[{"id":137264,"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/docs\/95603\/revisions\/137264"}],"wp:attachment":[{"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/media?parent=95603"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/doc_category?post=95603"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/doc_tag?post=95603"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/knowledge_base?post=95603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}