{"id":58486,"date":"2024-08-19T14:24:29","date_gmt":"2024-08-19T14:24:29","guid":{"rendered":"https:\/\/keys.support\/?post_type=docs&#038;p=58486"},"modified":"2024-08-19T14:48:57","modified_gmt":"2024-08-19T14:48:57","password":"","slug":"backup-user-email-microsoft-365","status":"publish","type":"docs","link":"https:\/\/keys.express\/support\/en\/documentation\/backup-user-email-microsoft-365\/","title":{"rendered":"Backup User Email Microsoft 365"},"content":{"rendered":"\n<p>to export a users email (inbox and other folders) to a .pst file, follow the instructions below:<\/p>\n\n\n\n<p><strong>Note: Be sure you use Microsoft Edge to do this process<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"586\" height=\"294\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b45bb1.png\" alt=\"\" class=\"wp-image-58635\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b45bb1.png 586w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b45bb1-300x151.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b45bb1-360x181.png 360w\" sizes=\"(max-width: 586px) 100vw, 586px\" \/><\/figure>\n\n\n\n<p>From Admin Portal go to compliance. <a href=\"https:\/\/compliance.microsoft.com\/\">https:\/\/compliance.microsoft.com\/<\/a><\/p>\n\n\n\n<p>1. Go to Content Search > Add new Search<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"900\" height=\"504\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17a7a59b.png\" alt=\"\" class=\"wp-image-58487\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17a7a59b.png 900w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17a7a59b-300x168.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17a7a59b-768x430.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17a7a59b-360x202.png 360w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n\n<p>3. Under Locations enable Eschange mailboxes<\/p>\n\n\n\n<p>4. Choose users (you can select one or multiple users)<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"357\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17a8baf3-1024x357.png\" alt=\"\" class=\"wp-image-58499\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17a8baf3-1024x357.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17a8baf3-300x104.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17a8baf3-768x267.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17a8baf3-1536x535.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17a8baf3-360x125.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17a8baf3.png 1562w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>5.  Search for users, check (6) and click Done (7)<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"384\" height=\"820\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17a98b81.png\" alt=\"\" class=\"wp-image-58511\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17a98b81.png 384w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17a98b81-140x300.png 140w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17a98b81-240x512.png 240w\" sizes=\"(max-width: 384px) 100vw, 384px\" \/><\/figure>\n\n\n\n<p>8. Click Next <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1002\" height=\"781\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17ab9636.png\" alt=\"\" class=\"wp-image-58523\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17ab9636.png 1002w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17ab9636-300x234.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17ab9636-768x599.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17ab9636-360x281.png 360w\" sizes=\"(max-width: 1002px) 100vw, 1002px\" \/><\/figure>\n\n\n\n<p>9. under Search conditions don&#8217;t make any changes and click Next<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"390\" height=\"772\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17ac5b0c.png\" alt=\"\" class=\"wp-image-58535\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17ac5b0c.png 390w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17ac5b0c-152x300.png 152w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17ac5b0c-259x512.png 259w\" sizes=\"(max-width: 390px) 100vw, 390px\" \/><\/figure>\n\n\n\n<p>10. Click Submit<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"544\" height=\"784\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17acc204.png\" alt=\"\" class=\"wp-image-58547\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17acc204.png 544w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17acc204-208x300.png 208w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17acc204-355x512.png 355w\" sizes=\"(max-width: 544px) 100vw, 544px\" \/><\/figure>\n\n\n\n<p>11. After the new search was created, close the wizard by clicking Done<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"886\" height=\"198\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17ad6604.png\" alt=\"\" class=\"wp-image-58560\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17ad6604.png 886w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17ad6604-300x67.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17ad6604-768x172.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17ad6604-360x80.png 360w\" sizes=\"(max-width: 886px) 100vw, 886px\" \/><\/figure>\n\n\n\n<p>12. after a few minutes, click on the search name<\/p>\n\n\n\n<p>13. check under Status if the Search is complete<\/p>\n\n\n\n<p>14. click on Actions > Export Results (15)<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"984\" height=\"834\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17af7695.png\" alt=\"\" class=\"wp-image-58573\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17af7695.png 984w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17af7695-300x254.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17af7695-768x651.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17af7695-360x305.png 360w\" sizes=\"(max-width: 984px) 100vw, 984px\" \/><\/figure>\n\n\n\n<p>16. Leave the settings as is and click Export<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"556\" height=\"822\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b04c34.png\" alt=\"\" class=\"wp-image-58585\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b04c34.png 556w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b04c34-203x300.png 203w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b04c34-346x512.png 346w\" sizes=\"(max-width: 556px) 100vw, 556px\" \/><\/figure>\n\n\n\n<p>17. On the popup &#8220;a Job has been created&#8221; click OK<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"596\" height=\"182\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b12212.png\" alt=\"\" class=\"wp-image-58597\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b12212.png 596w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b12212-300x92.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b12212-360x110.png 360w\" sizes=\"(max-width: 596px) 100vw, 596px\" \/><\/figure>\n\n\n\n<p>18. Under the Export tab you can see a list of export jobs <\/p>\n\n\n\n<p>19. Click the job you want to download<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"243\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b24073-1024x243.png\" alt=\"\" class=\"wp-image-58611\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b24073-1024x243.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b24073-300x71.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b24073-768x182.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b24073-1536x364.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b24073-360x85.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b24073.png 1568w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>20. Click on Download Results<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"554\" height=\"824\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b34b5b.png\" alt=\"\" class=\"wp-image-58623\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b34b5b.png 554w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b34b5b-202x300.png 202w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17b34b5b-344x512.png 344w\" sizes=\"(max-width: 554px) 100vw, 554px\" \/><\/figure>\n\n\n\n<p>21. In order to download the exports from compliance portal, you need to install the eDiscovery export Tool. Click Open<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"343\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17bbd37f-1024x343.png\" alt=\"\" class=\"wp-image-58647\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17bbd37f-1024x343.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17bbd37f-300x100.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17bbd37f-768x257.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17bbd37f-360x120.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17bbd37f.png 1094w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>22. Click Install on the Security Warning<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"706\" height=\"418\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17bc37c7.png\" alt=\"\" class=\"wp-image-58659\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17bc37c7.png 706w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17bc37c7-300x178.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17bc37c7-360x213.png 360w\" sizes=\"(max-width: 706px) 100vw, 706px\" \/><\/figure>\n\n\n\n<p>23. Copy the Export key from the export file and paste it here (24).<\/p>\n\n\n\n<p>25. Select the output location on your local filesystem<\/p>\n\n\n\n<p>26. Click Start<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"605\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17bee4a7-1024x605.png\" alt=\"\" class=\"wp-image-58671\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17bee4a7-1024x605.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17bee4a7-300x177.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17bee4a7-768x454.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17bee4a7-360x213.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17bee4a7.png 1283w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>27. Click Close<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"688\" height=\"378\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17c09b60.png\" alt=\"\" class=\"wp-image-58683\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17c09b60.png 688w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17c09b60-300x165.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17c09b60-360x198.png 360w\" sizes=\"(max-width: 688px) 100vw, 688px\" \/><\/figure>\n\n\n\n<p>28. You will find export related files and the actual Export in the folder you have selected earlier.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"722\" height=\"328\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17c23c8d.png\" alt=\"\" class=\"wp-image-58695\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17c23c8d.png 722w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17c23c8d-300x136.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17c23c8d-360x164.png 360w\" sizes=\"(max-width: 722px) 100vw, 722px\" \/><\/figure>\n\n\n\n<p>29. In order to restore some emails, you need to open this .pst file in the Microsoft Outlook application on your PC<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"634\" height=\"240\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17c3215f.png\" alt=\"\" class=\"wp-image-58719\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17c3215f.png 634w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17c3215f-300x114.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2024\/08\/Snag_17c3215f-360x136.png 360w\" sizes=\"(max-width: 634px) 100vw, 634px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>to export a users email (inbox and other folders) to a .pst file, follow the instructions below: Note: Be sure you use Microsoft Edge to do this process From Admin Portal go to compliance. https:\/\/compliance.microsoft.com\/ 1. Go to Content Search > Add new Search 3. Under Locations enable Eschange mailboxes 4. Choose users (you can [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[264],"doc_tag":[696],"knowledge_base":[108],"class_list":["post-58486","docs","type-docs","status-publish","hentry","doc_category-office-365-stratus","doc_tag-backup","knowledge_base-information-technology"],"acf":[],"year_month":"2026-06","word_count":242,"total_views":"322","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"dev_staedeli","author_url":"https:\/\/keys.express\/support\/en\/author\/dev_staedeli\/"},"doc_category_info":[{"term_name":"Office 365 internal","term_url":"https:\/\/keys.express\/support\/en\/docs\/customer-support\/office-365-stratus\/"}],"doc_tag_info":[{"term_name":"backup","term_url":"https:\/\/keys.express\/support\/en\/docs-tag\/backup\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Backup User Email Microsoft 365 - Keys Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/keys.express\/support\/en\/documentation\/backup-user-email-microsoft-365\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Backup User Email Microsoft 365 - Keys Support\" \/>\n<meta property=\"og:description\" content=\"to export a users email (inbox and other folders) to a .pst file, follow the instructions below: Note: Be sure you use Microsoft Edge to do this process From Admin Portal go to compliance. https:\/\/compliance.microsoft.com\/ 1. 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