{"id":2304,"date":"2021-09-13T19:17:59","date_gmt":"2021-09-13T19:17:59","guid":{"rendered":"https:\/\/keys.support\/?post_type=docs&#038;p=2304"},"modified":"2026-02-16T17:31:55","modified_gmt":"2026-02-16T17:31:55","password":"","slug":"install-ssl-certificate-desk-keys-support","status":"publish","type":"docs","link":"https:\/\/keys.express\/support\/en\/documentation\/install-ssl-certificate-desk-keys-support\/","title":{"rendered":"Install SSL certificate desk.keys.support LiveAgent"},"content":{"rendered":"\n<p class=\"has-luminous-vivid-amber-background-color has-background\"><strong>Note: If users cannot login to desk.keys.support due to an expired SSL certificate, they can temporarily use https:\/\/seriousweb.ladesk.com\/agent to login<\/strong><\/p>\n\n\n\n<p>Issue\/renew the Let&#8217;s Encrypt wildcard cer1tificate in Plesk (Gregor&#8217;s Server) account (https:\/\/root2654.de:8443\/), you must <strong>login as root<\/strong>.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to Websites &amp; Domains<\/li>\n\n\n\n<li>Click on Security &gt; SSL\/TLS Certificates<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"580\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18cd0e85-1024x580.png\" alt=\"\" class=\"wp-image-118824\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18cd0e85-1024x580.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18cd0e85-300x170.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18cd0e85-768x435.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18cd0e85-1536x869.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18cd0e85-360x204.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18cd0e85.png 1917w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>3. Reissue Certificate<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"478\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_4abdaa-1024x478.png\" alt=\"\" class=\"wp-image-44831\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_4abdaa-1024x478.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_4abdaa-300x140.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_4abdaa-768x358.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_4abdaa-360x168.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_4abdaa.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>4. at the bottom, click on Install a free basic certificate provided by Let&#8217;s Encrypt<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"871\" height=\"858\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_4be561.png\" alt=\"\" class=\"wp-image-44841\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_4be561.png 871w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_4be561-300x296.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_4be561-768x757.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_4be561-360x355.png 360w\" sizes=\"(max-width: 871px) 100vw, 871px\" \/><\/figure>\n\n\n\n<p>Make sure to check <strong>Secure the wildcard domain<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"984\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18cdfff9-1024x984.png\" alt=\"\" class=\"wp-image-118836\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18cdfff9-1024x984.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18cdfff9-300x288.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18cdfff9-768x738.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18cdfff9-360x346.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18cdfff9.png 1218w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>You will be asked to authenticate ownership of the domain. Copy the record code and wait before clicking Reload, until you have completed the next step.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"567\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2023\/06\/image-1-1024x567.png\" alt=\"\" class=\"wp-image-51872\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2023\/06\/image-1-1024x567.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2023\/06\/image-1-300x166.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2023\/06\/image-1-768x425.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2023\/06\/image-1-360x199.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2023\/06\/image-1.png 1237w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>To add the record to the DNS, login to hosttech.ch (username daniel.stadeli@keys.discount) and go to DNS Editor &gt;DNS-Verwaltung &gt; keys.support &gt; Bearbeiten (edit)<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"366\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2023\/06\/image-2-1024x366.png\" alt=\"\" class=\"wp-image-51883\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2023\/06\/image-2-1024x366.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2023\/06\/image-2-300x107.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2023\/06\/image-2-768x275.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2023\/06\/image-2-360x129.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2023\/06\/image-2-1536x549.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2023\/06\/image-2.png 1698w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p> now edit the txt record with the code you copied before.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"844\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_5af5d3-1024x844.png\" alt=\"\" class=\"wp-image-44901\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_5af5d3-1024x844.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_5af5d3-300x247.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_5af5d3-768x633.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_5af5d3-360x297.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_5af5d3.png 1033w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Save and then go back to Plesk and click <strong>Continue<\/strong>\/Reload.<\/p>\n\n\n\n<p>5. After installing the certificate, go back and click on Advanced Settings<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"458\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18d0d6e7-1024x458.png\" alt=\"\" class=\"wp-image-118860\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18d0d6e7-1024x458.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18d0d6e7-300x134.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18d0d6e7-768x343.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18d0d6e7-1536x686.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18d0d6e7-360x161.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_18d0d6e7.png 1732w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>6. Click on Let&#8217;s Encrypt keys.support<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"774\" height=\"723\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_4efafe.png\" alt=\"\" class=\"wp-image-44861\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_4efafe.png 774w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_4efafe-300x280.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_4efafe-768x717.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_4efafe-360x336.png 360w\" sizes=\"(max-width: 774px) 100vw, 774px\" \/><\/figure>\n\n\n\n<p>7. copy the Private Key and paste it in LiveAgent panel (see below)<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"385\" height=\"1024\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_521444-385x1024.png\" alt=\"\" class=\"wp-image-44871\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_521444-385x1024.png 385w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_521444-113x300.png 113w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_521444-768x2041.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_521444-193x512.png 193w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_521444-578x1536.png 578w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_521444-771x2048.png 771w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_521444.png 940w\" sizes=\"(max-width: 385px) 100vw, 385px\" \/><\/figure>\n\n\n\n<p>8. Copy the Certificate (*.crt) and paste it to LiveAgent<br>9. Copy the CA certificate (*-ca.crt) and past it to LiveAgent below (8) <strong>NEW: this is now only 1x section, not a double section<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"452\" height=\"1024\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_53add0-452x1024.png\" alt=\"\" class=\"wp-image-44881\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_53add0-452x1024.png 452w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_53add0-133x300.png 133w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_53add0-768x1739.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_53add0-226x512.png 226w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_53add0-678x1536.png 678w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_53add0-905x2048.png 905w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/12\/Snag_53add0.png 940w\" sizes=\"(max-width: 452px) 100vw, 452px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>In LiveAgent go to System &gt; Domain Settings <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"630\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_1edfa0-1024x630.png\" alt=\"\" class=\"wp-image-113155\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_1edfa0-1024x630.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_1edfa0-300x185.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_1edfa0-768x472.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_1edfa0-360x221.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2021\/09\/Snag_1edfa0.png 1320w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>It&#8217;s not empty, the key doesn&#8217;t show up due to the security reasons. Maybe it returned an error for you because the key was not copied completely or vice versa, something aside from the key code was entered into the field.<br><br>10) Save<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Note: If users cannot login to desk.keys.support due to an expired SSL certificate, they can temporarily use https:\/\/seriousweb.ladesk.com\/agent to login Issue\/renew the Let&#8217;s Encrypt wildcard cer1tificate in Plesk (Gregor&#8217;s Server) account (https:\/\/root2654.de:8443\/), you must login as root. 3. Reissue Certificate 4. at the bottom, click on Install a free basic certificate provided by Let&#8217;s Encrypt [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[112,262],"doc_tag":[],"knowledge_base":[108],"class_list":["post-2304","docs","type-docs","status-publish","hentry","doc_category-hosting","doc_category-magento","knowledge_base-information-technology"],"acf":[],"year_month":"2026-06","word_count":271,"total_views":"689","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"dev_staedeli","author_url":"https:\/\/keys.express\/support\/en\/author\/dev_staedeli\/"},"doc_category_info":[{"term_name":"Hosting","term_url":"https:\/\/keys.express\/support\/en\/docs\/information-technology\/hosting\/"},{"term_name":"Magento Developers","term_url":"https:\/\/keys.express\/support\/en\/docs\/information-technology\/magento\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Install SSL certificate desk.keys.support LiveAgent - Keys Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/keys.express\/support\/en\/documentation\/install-ssl-certificate-desk-keys-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Install SSL certificate desk.keys.support LiveAgent - Keys Support\" \/>\n<meta property=\"og:description\" content=\"Note: If users cannot login to desk.keys.support due to an expired SSL certificate, they can temporarily use https:\/\/seriousweb.ladesk.com\/agent to login Issue\/renew the Let&#8217;s Encrypt wildcard cer1tificate in Plesk (Gregor&#8217;s Server) account (https:\/\/root2654.de:8443\/), you must login as root. 3. 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