{"id":152201,"date":"2026-09-23T15:35:08","date_gmt":"2026-09-23T15:35:08","guid":{"rendered":"https:\/\/keys.express\/support\/?post_type=docs&#038;p=152201"},"modified":"2026-09-24T13:56:34","modified_gmt":"2026-09-24T13:56:34","password":"","slug":"how-to-edit-your-trustpilot-review","status":"publish","type":"docs","link":"https:\/\/keys.express\/support\/en\/documentation\/how-to-edit-your-trustpilot-review\/","title":{"rendered":"How to Edit Your Trustpilot Review"},"content":{"rendered":"\n<p>If you accidentally selected the wrong star rating on Trustpilot, you can edit your review yourself at any time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Log in to Trustpilot<\/h3>\n\n\n\n<p>Go to <strong>Trustpilot.com<\/strong> and click <strong>Log in<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"327\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a5d2dcb-1024x327.png\" alt=\"\" class=\"wp-image-152203\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a5d2dcb-1024x327.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a5d2dcb-300x96.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a5d2dcb-768x245.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a5d2dcb-1536x490.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a5d2dcb-360x115.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a5d2dcb.png 1753w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Use the <strong>same email address<\/strong> that you used when you submitted the review.<\/p>\n\n\n\n<p>If you do not remember creating a Trustpilot account, that is not unusual. Trustpilot may have created an account for you when you submitted your review. Simply enter your email address and follow the sign-in instructions. Trustpilot may send you a verification code by email, so you may not need an existing password.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Open your reviews<\/h3>\n\n\n\n<p>After logging in, open your <strong>profile or account menu<\/strong>.<\/p>\n\n\n\n<p>Select <strong>My reviews<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"706\" height=\"412\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a628597.png\" alt=\"\" class=\"wp-image-152216\" style=\"aspect-ratio:1.7136192968483333;width:420px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a628597.png 706w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a628597-300x175.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a628597-360x210.png 360w\" sizes=\"(max-width: 706px) 100vw, 706px\" \/><\/figure>\n\n\n\n<p>Choose between <strong>Service Review<\/strong> and <strong>Product Reviews<\/strong>. There are 2x different sections below explaining each case.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"669\" height=\"403\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f07164c.png\" alt=\"\" class=\"wp-image-152484\" style=\"aspect-ratio:1.6600752200379978;width:364px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f07164c.png 669w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f07164c-300x181.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f07164c-360x217.png 360w\" sizes=\"(max-width: 669px) 100vw, 669px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Change a Service Review <\/h2>\n\n\n\n<p>Find your Keys.Express Service review, look for the review you submitted for <strong>Keys.Express<\/strong> or for the relevant product.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"757\" height=\"298\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a676f38.png\" alt=\"\" class=\"wp-image-152228\" style=\"aspect-ratio:2.5403492213308163;width:471px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a676f38.png 757w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a676f38-300x118.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a676f38-360x142.png 360w\" sizes=\"(max-width: 757px) 100vw, 757px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Edit the review<\/h3>\n\n\n\n<p>Click <strong>Edit<\/strong> or <strong>Edit review<\/strong> next to the review.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"784\" height=\"693\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a67ddf0.png\" alt=\"\" class=\"wp-image-152240\" style=\"aspect-ratio:1.1313416009019166;width:511px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a67ddf0.png 784w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a67ddf0-300x265.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a67ddf0-768x679.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a67ddf0-360x318.png 360w\" sizes=\"(max-width: 784px) 100vw, 784px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Change the star rating<\/h3>\n\n\n\n<p>Select the correct number of stars.<\/p>\n\n\n\n<p>You can also update the review text if needed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"751\" height=\"401\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a6927a6.png\" alt=\"\" class=\"wp-image-152252\" style=\"aspect-ratio:1.8728519658652534;width:425px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a6927a6.png 751w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a6927a6-300x160.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a6927a6-360x192.png 360w\" sizes=\"(max-width: 751px) 100vw, 751px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Save your changes<\/h3>\n\n\n\n<p>Save the changes by clicking on <strong>Submit updated review<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"702\" height=\"415\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a69cdba.png\" alt=\"\" class=\"wp-image-152265\" style=\"aspect-ratio:1.6915923039271057;width:423px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a69cdba.png 702w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a69cdba-300x177.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1a69cdba-360x213.png 360w\" sizes=\"(max-width: 702px) 100vw, 702px\" \/><\/figure>\n\n\n\n<p>Your corrected rating will soon appear on Trustpilot.<\/p>\n\n\n\n<p>Thank you very much, this helps us a lot!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Change a Product Review<\/h2>\n\n\n\n<p>Select Product Reviews at the top<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"592\" height=\"273\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f0cf1cf.png\" alt=\"\" class=\"wp-image-152497\" style=\"aspect-ratio:2.168565050655372;width:379px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f0cf1cf.png 592w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f0cf1cf-300x138.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f0cf1cf-360x166.png 360w\" sizes=\"(max-width: 592px) 100vw, 592px\" \/><\/figure>\n\n\n\n<p>Scroll down until you find the product review you need to change and click <strong>Edit<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1012\" height=\"681\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f10bc15.png\" alt=\"\" class=\"wp-image-152523\" style=\"aspect-ratio:1.4860824891881694;width:533px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f10bc15.png 1012w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f10bc15-300x202.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f10bc15-768x517.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f10bc15-360x242.png 360w\" sizes=\"(max-width: 1012px) 100vw, 1012px\" \/><\/figure>\n\n\n\n<p>On the next screen click <strong>Edit Review<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"464\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f115a3a-1024x464.png\" alt=\"\" class=\"wp-image-152535\" style=\"width:639px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f115a3a-1024x464.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f115a3a-300x136.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f115a3a-768x348.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f115a3a-360x163.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f115a3a.png 1128w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Adjust the <strong>Total rating<\/strong>, <strong>Quality <\/strong>and\/or <strong>Value <\/strong>star ratings as needed. You can also change the text.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"806\" height=\"1024\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13a226-806x1024.png\" alt=\"\" class=\"wp-image-152547\" style=\"aspect-ratio:0.7871231571017879;width:616px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13a226-806x1024.png 806w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13a226-236x300.png 236w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13a226-768x976.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13a226-360x458.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13a226.png 1100w\" sizes=\"(max-width: 806px) 100vw, 806px\" \/><\/figure>\n\n\n\n<p>Click <strong>Submit updated review<\/strong> to save<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"425\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13f5e4-1024x425.png\" alt=\"\" class=\"wp-image-152559\" style=\"width:481px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13f5e4-1024x425.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13f5e4-300x125.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13f5e4-768x319.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13f5e4-360x150.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/09\/Snag_1f13f5e4.png 1100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Your corrected rating will soon appear on Trustpilot.<\/p>\n\n\n\n<p>Thank you very much, this helps us a lot!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">If You Cannot Log In to Trustpilot<\/h2>\n\n\n\n<p>Use the same email address that received the Trustpilot review invitation. In most cases, this is the same email address you used for your Keys.Express order.<\/p>\n\n\n\n<p>If you do not know your password, use Trustpilot\u2019s <strong>Forgot password<\/strong> option or sign in using your email address.<\/p>\n\n\n\n<p><strong>Important:<\/strong> Keys.Express cannot edit a customer\u2019s Trustpilot review. Only the person who submitted the review can change it.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you accidentally selected the wrong star rating on Trustpilot, you can edit your review yourself at any time. Log in to Trustpilot Go to Trustpilot.com and click Log in. Use the same email address that you used when you submitted the review. If you do not remember creating a Trustpilot account, that is not [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[126],"doc_tag":[710],"knowledge_base":[107],"class_list":["post-152201","docs","type-docs","status-publish","hentry","doc_category-miscellaneous","doc_tag-trustpilot","knowledge_base-customer-support"],"acf":[],"year_month":"2026-09","word_count":359,"total_views":"29","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"dev_staedeli","author_url":"https:\/\/keys.express\/support\/en\/author\/dev_staedeli\/"},"doc_category_info":[{"term_name":"Miscellaneous","term_url":"https:\/\/keys.express\/support\/en\/docs\/information-technology\/miscellaneous\/"}],"doc_tag_info":[{"term_name":"trustpilot","term_url":"https:\/\/keys.express\/support\/en\/docs-tag\/trustpilot\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Edit Your Trustpilot Review - Keys Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/keys.express\/support\/en\/documentation\/how-to-edit-your-trustpilot-review\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Edit Your Trustpilot Review - Keys Support\" \/>\n<meta property=\"og:description\" content=\"If you accidentally selected the wrong star rating on Trustpilot, you can edit your review yourself at any time. 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