{"id":139063,"date":"2026-06-17T13:48:18","date_gmt":"2026-06-17T13:48:18","guid":{"rendered":"https:\/\/keys.express\/support\/?post_type=docs&#038;p=139063"},"modified":"2026-06-17T13:51:35","modified_gmt":"2026-06-17T13:51:35","password":"","slug":"kdm-backorders-key-delivery","status":"publish","type":"docs","link":"https:\/\/keys.express\/support\/en\/documentation\/kdm-backorders-key-delivery\/","title":{"rendered":"KDM backorders &#8211; key delivery"},"content":{"rendered":"\n<p>Keys in Keys.Discount are requested from Keys.Express shop and delivered from KD. The product SKU and order quantity is the determining factor on which key(s) are requested.<\/p>\n\n\n\n<p>The delivery process is automatic for orders paid immediately (credit card) and if the key is in stock on KE.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order with Paypal.me prepayment method<\/h2>\n\n\n\n<p>this prepayment order is in status pending which means it has not been marked as paid yet. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"388\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efabbc-1024x388.png\" alt=\"\" class=\"wp-image-139064\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efabbc-1024x388.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efabbc-300x114.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efabbc-768x291.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efabbc-1536x582.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efabbc-2048x776.png 2048w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efabbc-360x136.png 360w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>If the order has been paid, you can just click the blue button <strong>Retrieve keys and Send Email. <\/strong><br>it will automatically mark this order as paid (complete) and send out the keys.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"245\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efb61d-1024x245.png\" alt=\"\" class=\"wp-image-139076\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efb61d-1024x245.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efb61d-300x72.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efb61d-768x184.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efb61d-1536x368.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efb61d-360x86.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efb61d.png 1930w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Key is not in stock on KE<\/h2>\n\n\n\n<p>If a key is not in stock on KE the system cannot send it. We need to add the key for this SKU in the Keys.Express shop and then come back to KD and click this blue button <strong>Retrieve keys and Send Email.<\/strong> to send the key out:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"245\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19f40969-1024x245.png\" alt=\"\" class=\"wp-image-139090\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19f40969-1024x245.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19f40969-300x72.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19f40969-768x184.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19f40969-1536x368.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19f40969-360x86.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19f40969.png 1930w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Keys in Keys.Discount are requested from Keys.Express shop and delivered from KD. The product SKU and order quantity is the determining factor on which key(s) are requested. The delivery process is automatic for orders paid immediately (credit card) and if the key is in stock on KE. Order with Paypal.me prepayment method this prepayment order [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[698],"doc_tag":[671],"knowledge_base":[669],"class_list":["post-139063","docs","type-docs","status-publish","hentry","doc_category-kdm-shop-manager","doc_tag-backorder","knowledge_base-kd-customer-support"],"acf":[],"year_month":"2026-08","word_count":161,"total_views":"28","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"dev_staedeli","author_url":"https:\/\/keys.express\/support\/en\/author\/dev_staedeli\/"},"doc_category_info":[{"term_name":"KDM Shop Manager","term_url":"https:\/\/keys.express\/support\/en\/docs\/non-knowledgebase\/kdm-shop-manager\/"}],"doc_tag_info":[{"term_name":"backorder","term_url":"https:\/\/keys.express\/support\/en\/docs-tag\/backorder\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>KDM backorders - key delivery - Keys Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/keys.express\/support\/en\/documentation\/kdm-backorders-key-delivery\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KDM backorders - key delivery - Keys Support\" \/>\n<meta property=\"og:description\" content=\"Keys in Keys.Discount are requested from Keys.Express shop and delivered from KD. The product SKU and order quantity is the determining factor on which key(s) are requested. The delivery process is automatic for orders paid immediately (credit card) and if the key is in stock on KE. Order with Paypal.me prepayment method this prepayment order [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/keys.express\/support\/en\/documentation\/kdm-backorders-key-delivery\/\" \/>\n<meta property=\"og:site_name\" content=\"Keys Support\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-17T13:51:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efabbc-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"970\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/documentation\\\/kdm-backorders-key-delivery\\\/\",\"url\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/documentation\\\/kdm-backorders-key-delivery\\\/\",\"name\":\"KDM backorders - key delivery - Keys Support\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/documentation\\\/kdm-backorders-key-delivery\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/documentation\\\/kdm-backorders-key-delivery\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/keys.express\\\/support\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/Snag_19efabbc-1024x388.png\",\"datePublished\":\"2026-06-17T13:48:18+00:00\",\"dateModified\":\"2026-06-17T13:51:35+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/documentation\\\/kdm-backorders-key-delivery\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/documentation\\\/kdm-backorders-key-delivery\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/documentation\\\/kdm-backorders-key-delivery\\\/#primaryimage\",\"url\":\"https:\\\/\\\/keys.express\\\/support\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/Snag_19efabbc-1024x388.png\",\"contentUrl\":\"https:\\\/\\\/keys.express\\\/support\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/Snag_19efabbc-1024x388.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/documentation\\\/kdm-backorders-key-delivery\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Docs\",\"item\":\"https:\\\/\\\/keys.express\\\/support\\\/de\\\/docs\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"KDM backorders &#8211; key delivery\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/\",\"name\":\"Keys Support\",\"description\":\"Keys Support and It Works!\",\"publisher\":{\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/#organization\",\"name\":\"Keys Support\",\"url\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/keys.express\\\/support\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/KE-Logo-en.svg\",\"contentUrl\":\"https:\\\/\\\/keys.express\\\/support\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/KE-Logo-en.svg\",\"width\":451,\"height\":95,\"caption\":\"Keys Support\"},\"image\":{\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"KDM backorders - key delivery - Keys Support","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/keys.express\/support\/en\/documentation\/kdm-backorders-key-delivery\/","og_locale":"en_US","og_type":"article","og_title":"KDM backorders - key delivery - Keys Support","og_description":"Keys in Keys.Discount are requested from Keys.Express shop and delivered from KD. The product SKU and order quantity is the determining factor on which key(s) are requested. The delivery process is automatic for orders paid immediately (credit card) and if the key is in stock on KE. Order with Paypal.me prepayment method this prepayment order [&hellip;]","og_url":"https:\/\/keys.express\/support\/en\/documentation\/kdm-backorders-key-delivery\/","og_site_name":"Keys Support","article_modified_time":"2026-06-17T13:51:35+00:00","og_image":[{"width":2560,"height":970,"url":"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efabbc-scaled.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/keys.express\/support\/en\/documentation\/kdm-backorders-key-delivery\/","url":"https:\/\/keys.express\/support\/en\/documentation\/kdm-backorders-key-delivery\/","name":"KDM backorders - key delivery - Keys Support","isPartOf":{"@id":"https:\/\/keys.express\/support\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/keys.express\/support\/en\/documentation\/kdm-backorders-key-delivery\/#primaryimage"},"image":{"@id":"https:\/\/keys.express\/support\/en\/documentation\/kdm-backorders-key-delivery\/#primaryimage"},"thumbnailUrl":"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efabbc-1024x388.png","datePublished":"2026-06-17T13:48:18+00:00","dateModified":"2026-06-17T13:51:35+00:00","breadcrumb":{"@id":"https:\/\/keys.express\/support\/en\/documentation\/kdm-backorders-key-delivery\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/keys.express\/support\/en\/documentation\/kdm-backorders-key-delivery\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/keys.express\/support\/en\/documentation\/kdm-backorders-key-delivery\/#primaryimage","url":"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efabbc-1024x388.png","contentUrl":"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/06\/Snag_19efabbc-1024x388.png"},{"@type":"BreadcrumbList","@id":"https:\/\/keys.express\/support\/en\/documentation\/kdm-backorders-key-delivery\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/keys.express\/support\/en\/"},{"@type":"ListItem","position":2,"name":"Docs","item":"https:\/\/keys.express\/support\/de\/docs\/"},{"@type":"ListItem","position":3,"name":"KDM backorders &#8211; key delivery"}]},{"@type":"WebSite","@id":"https:\/\/keys.express\/support\/en\/#website","url":"https:\/\/keys.express\/support\/en\/","name":"Keys Support","description":"Keys Support and It Works!","publisher":{"@id":"https:\/\/keys.express\/support\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/keys.express\/support\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/keys.express\/support\/en\/#organization","name":"Keys Support","url":"https:\/\/keys.express\/support\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/keys.express\/support\/en\/#\/schema\/logo\/image\/","url":"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/07\/KE-Logo-en.svg","contentUrl":"https:\/\/keys.express\/support\/wp-content\/uploads\/2026\/07\/KE-Logo-en.svg","width":451,"height":95,"caption":"Keys Support"},"image":{"@id":"https:\/\/keys.express\/support\/en\/#\/schema\/logo\/image\/"}}]}},"knowledge_base_info":[{"term_name":"KD Customer Support","term_url":"https:\/\/keys.express\/support\/en\/docs\/kd-customer-support\/","term_slug":"kd-customer-support"}],"knowledge_base_slug":["kd-customer-support"],"_links":{"self":[{"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/docs\/139063","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/users\/81"}],"replies":[{"embeddable":true,"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/comments?post=139063"}],"version-history":[{"count":2,"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/docs\/139063\/revisions"}],"predecessor-version":[{"id":139102,"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/docs\/139063\/revisions\/139102"}],"wp:attachment":[{"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/media?parent=139063"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/doc_category?post=139063"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/doc_tag?post=139063"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/keys.express\/support\/en\/wp-json\/wp\/v2\/knowledge_base?post=139063"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}