{"id":13004,"date":"2022-01-12T18:05:52","date_gmt":"2022-01-12T18:05:52","guid":{"rendered":"https:\/\/keys.support\/?post_type=docs&#038;p=13004"},"modified":"2026-05-21T17:23:09","modified_gmt":"2026-05-21T17:23:09","password":"","slug":"accept-shop-cookies","status":"publish","type":"docs","link":"https:\/\/keys.express\/support\/en\/documentation\/accept-shop-cookies\/","title":{"rendered":"Troubleshoot Shopping \/ reCAPTCHA Problems"},"content":{"rendered":"\n<p>If you have problems with the shop during checkout, we recommend going through the following steps:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quicksteps<\/h2>\n\n\n\n<p><em>See <a href=\"#walkthrough\">detailed walkthrough<\/a> below<\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1. Clear Browser Cache &amp; Cookies<\/strong><\/h4>\n\n\n\n<p>Old cookies or session data can cause <strong>reCAPTCHA <\/strong>to behave erratically.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clear cookies and cache.<\/li>\n\n\n\n<li>Reload the page.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2. Use a Different Browser or Incognito Mode<\/strong><\/h4>\n\n\n\n<p>Sometimes browser extensions interfere with <strong>reCAPTCHA<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open the shop in <strong>private\/incognito mode<\/strong>.<\/li>\n\n\n\n<li>Alternatively, try a <strong>different browser<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>3. Avoid VPNs or Proxies<\/strong><\/h4>\n\n\n\n<p>reCAPTCHA may block or challenge IPs from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>VPNs<\/li>\n\n\n\n<li>Public proxies<\/li>\n\n\n\n<li>Tor networks<\/li>\n<\/ul>\n\n\n\n<p>Try accessing the site using your normal home connection without a VPN.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>4. Check for Malware or Unusual Browser Behavior<\/strong><\/h4>\n\n\n\n<p>Bots or suspicious browser behavior may trigger <strong>reCAPTCHA<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Run a malware scan.<\/li>\n\n\n\n<li>Disable suspicious extensions (especially those that automate clicks or inputs).<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>5. Reduce Rapid or Repetitive Actions<\/strong><\/h4>\n\n\n\n<p>Clicking multiple times or refreshing repeatedly can trigger suspicion.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wait 10\u201315 minutes.<\/li>\n\n\n\n<li>Try again with slow and single-step actions.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>6. Check if IP Is Blocked or Blacklisted<\/strong><\/h4>\n\n\n\n<p>If your IP address has been flagged (e.g. from datacenter IP ranges), contact your ISP or switch your network (e.g. to mobile hotspot).<\/p>\n\n\n\n<p>As Google <strong>reCAPTCHA <\/strong>is a service provided and managed entirely by Google, we as the shop owner unfortunately have no ability to influence or customize how it functions. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"walkthrough\">Detailed Walkthrough<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"delete-website-cookies\">1. Clear Website Cookies &amp; Cache<\/h4>\n\n\n\n<p>Old cookies or session data can cause reCAPTCHA to behave erratically. <a href=\"#clear-browser-cache-for-this-site\">Clear Cookies<\/a> and cache, then reload the page:<\/p>\n\n\n\n<p><em>If your browser is different, pls. check in Google how to delete cookies for a website in your browser.<\/em><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click on Padlock icon<\/li>\n\n\n\n<li>Click on Cookies<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"678\" height=\"313\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d105528.png\" alt=\"\" class=\"wp-image-13005\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d105528.png 678w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d105528-300x138.png 300w\" sizes=\"(max-width: 678px) 100vw, 678px\" \/><\/figure>\n\n\n\n<p>3. Click on the first group of cookies<br>4. Click on Remove repeatedly, until all cookies are gone<br>5. Click Done<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"454\" height=\"512\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/delete-cookies.gif\" alt=\"\" class=\"wp-image-13021\"\/><\/figure>\n\n\n\n<p>Mac users, pls. <a rel=\"noreferrer noopener\" href=\"https:\/\/www.businessinsider.com\/how-to-clear-cookies-on-mac?r=US&amp;IR=T\" target=\"_blank\">consult this tutorial.<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"accept-all-cookies-from-the-keys-express-shop\">Accept all cookies from the keys.express shop<\/h4>\n\n\n\n<p>6. Reload the page and clear browser cache: hold CTRL+click reload <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"418\" height=\"149\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d15b59f.png\" alt=\"\" class=\"wp-image-13033\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d15b59f.png 418w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d15b59f-300x107.png 300w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n\n\n<p>Wait for the cookie icon to appear on the bottom left and click on it. This will open up the cookie settings.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"645\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-1024x645.png\" alt=\"\" class=\"wp-image-99473\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-1024x645.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-300x189.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-768x484.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-1536x967.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-360x227.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d.png 1960w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>You can set the cookie preference here. You can:<br>1. Allow Marketing cookies<br>2. Allow Analytics Cookies<br>and then click DONE<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"926\" height=\"850\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0.png\" alt=\"\" class=\"wp-image-99487\" style=\"width:488px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0.png 926w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0-300x275.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0-768x705.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0-360x330.png 360w\" sizes=\"(max-width: 926px) 100vw, 926px\" \/><\/figure>\n\n\n\n<p>you must allow third party cookies in your browser<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"569\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/image-6-1024x569.png\" alt=\"\" class=\"wp-image-137224\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/image-6-1024x569.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/image-6-300x167.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/image-6-768x426.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/image-6-1536x853.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/image-6-2048x1137.png 2048w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/image-6-360x200.png 360w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"clear-browser-cache-for-this-site\">Clear Browser Cache for this site<\/h4>\n\n\n\n<p>Check how to clear the cache for <a href=\"https:\/\/www.fastcomet.com\/tutorials\/getting-started\/clear-browser-cache\" target=\"_blank\" rel=\"noreferrer noopener\">your specific browser<\/a>.<\/p>\n\n\n\n<p>If you experience problems with our website, clear your site cache by pressing CTRL+click on reload in your browser. This will load everything fresh from the server:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"289\" height=\"120\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/Snag_14ade916.png\" alt=\"\" class=\"wp-image-14256\"\/><\/figure>\n\n\n\n<p>Now the website should behave normal again.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. <strong>Use a Different Browser or Incognito Mode<\/strong><\/h3>\n\n\n\n<p>Sometimes browser extensions interfere with reCAPTCHA.<\/p>\n\n\n\n<p>Open the shop in <strong>private\/incognito mode<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"553\" height=\"501\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b.png\" alt=\"\" class=\"wp-image-99510\" style=\"width:398px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b.png 553w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b-300x272.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b-360x326.png 360w\" sizes=\"(max-width: 553px) 100vw, 553px\" \/><\/figure>\n\n\n\n<p>Alternatively, try a <strong>different browser<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mozilla Firefox<\/li>\n\n\n\n<li>Microsoft Edge<\/li>\n\n\n\n<li>Opera<\/li>\n\n\n\n<li>Brave<\/li>\n\n\n\n<li>Vivaldi<\/li>\n\n\n\n<li>Safari<\/li>\n\n\n\n<li>Chromium<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"disable-popup-blockers-internet-shields\">Disable Popup Blockers &amp; Internet Shields<\/h4>\n\n\n\n<p>Please disable Popoup Blockers and Internet shields for this site<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"467\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-1024x467.png\" alt=\"\" class=\"wp-image-13090\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-1024x467.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-300x137.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-768x350.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef.png 1292w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Mac users pls. <a href=\"https:\/\/support.apple.com\/guide\/safari\/block-pop-ups-sfri40696\/mac#:~:text=Allow%20or%20block%20pop%2Dups%20on%20all%20websites,the%20bottom%20of%20the%20list.\" target=\"_blank\" rel=\"noreferrer noopener\">consult this tutorial<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. <strong>Avoid VPNs or Proxies<\/strong><\/h3>\n\n\n\n<p><strong>reCAPTCHA <\/strong>may block or challenge IPs from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>VPNs<\/li>\n\n\n\n<li>Public proxies<\/li>\n\n\n\n<li>Tor networks<\/li>\n<\/ul>\n\n\n\n<p>Disable VPN Connection on Windows<\/p>\n\n\n\n<p>1. <strong>Open Settings:<\/strong>&nbsp;You can press the Windows key + I, or go to the Start menu and select Settings.&nbsp;<br>2. Navigate<strong> to Network &amp; Internet:<\/strong>&nbsp;In the left-hand panel of the Settings app, click on Network &amp; Internet.&nbsp;<br>3. Select<strong> VPN:<\/strong>&nbsp;Click on the VPN option in the left-hand panel.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-1024x505.png\" alt=\"\" class=\"wp-image-99539\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-1024x505.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-300x148.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-768x379.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-360x178.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059.png 1490w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>4. <strong>Disconnection:<\/strong>&nbsp;Find the VPN connection you want to disable and click the &#8220;<strong>Disconnect<\/strong>&#8221; option.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"289\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-1024x289.png\" alt=\"\" class=\"wp-image-99552\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-1024x289.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-300x85.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-768x216.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-360x101.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68.png 1100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">4. <strong>Check for Malware or Unusual Browser Behavior<\/strong><\/h3>\n\n\n\n<p>Bots or suspicious browser behavior may trigger <strong>reCAPTCHA<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Run a <strong>malware scan.<\/strong><\/li>\n\n\n\n<li>Disable suspicious extensions (especially those that automate clicks or inputs).<\/li>\n<\/ul>\n\n\n\n<p>To scan for malware on Windows,&nbsp;open the Windows Security app and go to &#8220;Virus &amp; threat protection&#8221;.&nbsp;Then, you can choose between a &#8220;Quick scan&#8221; or, for a more thorough check, select &#8220;Scan options&#8221; and run a &#8220;Full scan<mark>&#8220;<\/mark>.&nbsp;<\/p>\n\n\n\n<p>Detailed steps:<\/p>\n\n\n\n<p>1. <strong>Open Windows Security:<\/strong>&nbsp;Search for &#8220;Windows Security&#8221; in the Start menu and open the app.&nbsp;<br>2. <strong>Navigate to Virus &amp; Threat Protection:<\/strong>&nbsp;Click on &#8220;Virus &amp; threat protection&#8221;.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"916\" height=\"501\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485.png\" alt=\"\" class=\"wp-image-99567\" style=\"width:580px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485.png 916w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485-300x164.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485-768x420.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485-360x197.png 360w\" sizes=\"(max-width: 916px) 100vw, 916px\" \/><\/figure>\n\n\n\n<p>3. <strong>Choose your scan type:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Quick scan:<\/strong>&nbsp;This option scans common locations where malware is typically found.&nbsp;<\/li>\n\n\n\n<li><strong>Full scan:<\/strong>&nbsp;This option scans your entire system for malware, which can take longer but provides a more thorough check.&nbsp;<\/li>\n\n\n\n<li><strong>Custom scan:<\/strong>&nbsp;You can select specific files or folders to scan.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>4. <strong>Microsoft Defender Offline scan:<\/strong>&nbsp;This option is useful for dealing with malware that is difficult to remove while Windows is running and will restart your computer.&nbsp;<\/p>\n\n\n\n<p>5. <strong>Start the scan:<\/strong>&nbsp;Click &#8220;Scan Now&#8221; after selecting your desired scan type.&nbsp;<\/p>\n\n\n\n<p>6. <strong>Wait for completion:<\/strong>&nbsp;The scan will run automatically, and Windows Defender will display any detected threats.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. <strong>Reduce Rapid or Repetitive Actions<\/strong><\/h3>\n\n\n\n<p>Clicking multiple times or refreshing repeatedly can trigger suspicion.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wait 10\u201315 minutes.<\/li>\n\n\n\n<li>Try again with slow and click one action after the other.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6. <strong>Check if IP Is Blocked or Blacklisted<\/strong><\/h3>\n\n\n\n<p>If your IP address has been flagged (e.g. from datacenter IP ranges), contact your ISP or switch your network (e.g. to mobile hotspot). You could also try to unplug your ISP router for 5 minutes; as sometimes you will get a new IP address.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"enjoy-your-shopping-experience\">Enjoy your shopping experience<\/h2>\n\n\n\n<p>Visit our Deal of the Week section on our homepage at <a rel=\"noreferrer noopener\" href=\"https:\/\/keys.express\/\" target=\"_blank\">https:\/\/keys.express\/ <\/a> and start saving!<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/keys.express\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"401\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-1024x401.png\" alt=\"\" class=\"wp-image-13060\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-1024x401.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-300x117.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-768x300.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2.png 1396w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-luminous-vivid-amber-background-color has-background\"><strong>Note:<br>Since Google reCAPTCHA is a service that is fully provided and managed by Google, we as the shop owner do not have any control over its functionality or customization. We apologize for any inconvenience this may cause and appreciate your understanding.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"mac-users\">Mac Users<\/h2>\n\n\n\n<p>Pls. clear the History in your Safari Browser on MacOS<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-1024x640.png\" alt=\"\" class=\"wp-image-15845\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-1024x640.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-300x188.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-768x480.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-1536x960.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-2048x1280.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-1024x640.png\" alt=\"\" class=\"wp-image-15855\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-1024x640.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-300x188.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-768x480.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-1536x960.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-2048x1280.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>To delete Website Cookies <a rel=\"noreferrer noopener\" href=\"https:\/\/www.businessinsider.com\/how-to-clear-cookies-on-mac?r=US&amp;IR=T\" target=\"_blank\">consult this tutorial.<\/a><\/p>\n\n\n\n<p>To enable PopUps on Mac <a rel=\"noreferrer noopener\" href=\"https:\/\/support.apple.com\/guide\/safari\/block-pop-ups-sfri40696\/mac#:~:text=Allow%20or%20block%20pop%2Dups%20on%20all%20websites,the%20bottom%20of%20the%20list.\" target=\"_blank\">consult this tutorial<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"still-experience-problems\">Still experience Problems?<\/h2>\n\n\n\n<p>Pls. make sure you UPDATE your browser. We recommend Chrome Browser for Windows and Safari Browser for Mac and iPad. <br><br><a href=\"https:\/\/keys.express\/EN\/contact-us\" target=\"_blank\" rel=\"noreferrer noopener\">Contact Us<\/a><br><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have problems with the shop during checkout, we recommend going through the following steps: Quicksteps See detailed walkthrough below 1. Clear Browser Cache &amp; Cookies Old cookies or session data can cause reCAPTCHA to behave erratically. 2. Use a Different Browser or Incognito Mode Sometimes browser extensions interfere with reCAPTCHA. 3. Avoid VPNs [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[359],"doc_tag":[382],"knowledge_base":[107],"class_list":["post-13004","docs","type-docs","status-publish","hentry","doc_category-magento-shop-users","doc_tag-cookies","knowledge_base-customer-support"],"acf":[],"year_month":"2026-06","word_count":975,"total_views":"1597","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"dev_staedeli","author_url":"https:\/\/keys.express\/support\/en\/author\/dev_staedeli\/"},"doc_category_info":[{"term_name":"Magento Shop Users","term_url":"https:\/\/keys.express\/support\/en\/docs\/customer-support\/magento-shop-users\/"}],"doc_tag_info":[{"term_name":"cookies","term_url":"https:\/\/keys.express\/support\/en\/docs-tag\/cookies\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshoot Shopping \/ reCAPTCHA Problems - Keys Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/keys.express\/support\/en\/documentation\/accept-shop-cookies\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot Shopping \/ reCAPTCHA Problems - Keys Support\" \/>\n<meta property=\"og:description\" content=\"If you have problems with the shop during checkout, we recommend going through the following steps: Quicksteps See detailed walkthrough below 1. 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