{"id":12474,"date":"2022-01-07T03:47:44","date_gmt":"2022-01-07T03:47:44","guid":{"rendered":"https:\/\/keys.support\/?post_type=docs&#038;p=12474"},"modified":"2022-05-12T18:04:00","modified_gmt":"2022-05-12T18:04:00","password":"","slug":"restart-aws-instance","status":"publish","type":"docs","link":"https:\/\/keys.express\/support\/en\/documentation\/restart-aws-instance\/","title":{"rendered":"Restart AWS Instance"},"content":{"rendered":"\n<p>Login to AWS and go to the EC2 Instance overview<\/p>\n\n\n\n<p><a href=\"https:\/\/eu-central-1.console.aws.amazon.com\/ec2\/v2\/home?region=eu-central-1#Instances:v=3\">https:\/\/eu-central-1.console.aws.amazon.com\/ec2\/v2\/home?region=eu-central-1#Instances:v=3<\/a><\/p>\n\n\n\n<p>Here you can see if the instance is running:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"502\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_39c7bf-1024x502.png\" alt=\"\" class=\"wp-image-12475\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_39c7bf-1024x502.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_39c7bf-300x147.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_39c7bf-768x376.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_39c7bf-1536x753.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_39c7bf.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>It&#8217;s possible to take a screenshot of the instance. Check the Keys.Express Live &gt; Action &gt; Monitor and Troubleshoot &gt; Get instance screenshot<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"344\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3b1ed3-1024x344.png\" alt=\"\" class=\"wp-image-12483\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3b1ed3-1024x344.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3b1ed3-300x101.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3b1ed3-768x258.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3b1ed3-1536x516.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3b1ed3.png 1645w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>if the website is down it may be a memory problem. You can right click on the instance and select Stop Instance. Wait for the status to be stopped. Then right click again &gt; Start instance.<\/p>\n\n\n\n<p>If the instance won&#8217;t stop you can force stop the instance.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"443\" height=\"417\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3c80c5.png\" alt=\"\" class=\"wp-image-12491\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3c80c5.png 443w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3c80c5-300x282.png 300w\" sizes=\"(max-width: 443px) 100vw, 443px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Setup SSH to EC2 Server<\/h2>\n\n\n\n<p>Select the instance &gt; Connect<\/p>\n\n\n\n<p>You will see the connection parameters &gt; SSH Client<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"802\" height=\"571\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3ea5c7.png\" alt=\"\" class=\"wp-image-12499\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3ea5c7.png 802w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3ea5c7-300x214.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3ea5c7-768x547.png 768w\" sizes=\"(max-width: 802px) 100vw, 802px\" \/><\/figure>\n\n\n\n<p>you need to find the keys-express.pem file and configure your SSH Client<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_40f2e4.png\" alt=\"\" class=\"wp-image-12515\" width=\"410\" height=\"401\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_40f2e4.png 452w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_40f2e4-300x293.png 300w\" sizes=\"(max-width: 410px) 100vw, 410px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"452\" height=\"431\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_4126a6.png\" alt=\"\" class=\"wp-image-12523\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_4126a6.png 452w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_4126a6-300x286.png 300w\" sizes=\"(max-width: 452px) 100vw, 452px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Useful commands to troubleshoot<\/h2>\n\n\n\n<p>sudo -i<\/p>\n\n\n\n<p>free -h     \/ show free memory<\/p>\n\n\n\n<p>df -h   \/ see disk space<\/p>\n\n\n\n<p>top      \/ shows CPU occupation<\/p>\n\n\n\n<p>CPU 97% us &#8211; user space &gt; applications are using most CPU<\/p>\n\n\n\n<p>0.6% sy &gt; kernel space<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>search the logs<\/p>\n\n\n\n<p>cat syslog | grep -i &#8220;Out of memory&#8221; <\/p>\n\n\n\n<p>cat syslog | grep -i &#8220;java&#8221; <\/p>\n\n\n\n<p>cat syslog | grep -i &#8220;php7.4&#8221; <\/p>\n\n\n\n<p>cat syslog | grep -i &#8220;error&#8221; <\/p>\n\n\n\n<p>cat syslog | grep -i &#8220;fail&#8221;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Login to AWS and go to the EC2 Instance overview https:\/\/eu-central-1.console.aws.amazon.com\/ec2\/v2\/home?region=eu-central-1#Instances:v=3 Here you can see if the instance is running: It&#8217;s possible to take a screenshot of the instance. Check the Keys.Express Live &gt; Action &gt; Monitor and Troubleshoot &gt; Get instance screenshot if the website is down it may be a memory problem. You [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[262],"doc_tag":[],"knowledge_base":[],"class_list":["post-12474","docs","type-docs","status-publish","hentry","doc_category-magento"],"acf":[],"year_month":"2026-06","word_count":200,"total_views":"359","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"dev_staedeli","author_url":"https:\/\/keys.express\/support\/en\/author\/dev_staedeli\/"},"doc_category_info":[{"term_name":"Magento Developers","term_url":"https:\/\/keys.express\/support\/en\/docs\/information-technology\/magento\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Restart AWS Instance - Keys Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/keys.express\/support\/en\/documentation\/restart-aws-instance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Restart AWS Instance - Keys Support\" \/>\n<meta property=\"og:description\" content=\"Login to AWS and go to the EC2 Instance overview https:\/\/eu-central-1.console.aws.amazon.com\/ec2\/v2\/home?region=eu-central-1#Instances:v=3 Here you can see if the instance is running: It&#8217;s possible to take a screenshot of the instance. Check the Keys.Express Live &gt; Action &gt; Monitor and Troubleshoot &gt; Get instance screenshot if the website is down it may be a memory problem. 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