{"id":31898,"date":"2022-04-12T05:51:49","date_gmt":"2022-04-12T05:51:49","guid":{"rendered":"https:\/\/keys.support\/documentation\/reseni-problemu-pri-nakupovani\/"},"modified":"2025-06-03T15:47:17","modified_gmt":"2025-06-03T15:47:17","password":"","slug":"reseni-problemu-pri-nakupovani","status":"publish","type":"docs","link":"https:\/\/keys.express\/support\/cs\/documentation\/reseni-problemu-pri-nakupovani\/","title":{"rendered":"\u0158e\u0161en\u00ed probl\u00e9m\u016f s nakupov\u00e1n\u00edm \/ reCAPTCHA"},"content":{"rendered":"\n<p>Pokud m\u00e1te b\u011bhem objedn\u00e1vky probl\u00e9my s obchodem, doporu\u010dujeme prov\u00e9st n\u00e1sleduj\u00edc\u00ed kroky:<\/p>\n\n<h2 class=\"wp-block-heading\">Rychl\u00e9 kroky<\/h2>\n\n<p><em>Pod\u00edvejte se na <a href=\"#walkthrough\">podrobn\u00fd n\u00e1vod<\/a> n\u00ed\u017ee<\/em><\/p>\n\n<h4 class=\"wp-block-heading\"><strong>1. Vymaz\u00e1n\u00ed mezipam\u011bti prohl\u00ed\u017ee\u010de a soubor\u016f cookie<\/strong><\/h4>\n\n<p>Star\u00e9 soubory cookie nebo data relace mohou zp\u016fsobit, \u017ee se <strong>reCAPTCHA <\/strong>chov\u00e1 chybn\u011b.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Vymazat soubory cookie a mezipam\u011b\u0165.<\/li>\n\n\n\n<li>Znovu na\u010dt\u011bte str\u00e1nku.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>2. Pou\u017eijte jin\u00fd prohl\u00ed\u017ee\u010d nebo re\u017eim inkognito<\/strong><\/h4>\n\n<p>N\u011bkdy roz\u0161\u00ed\u0159en\u00ed prohl\u00ed\u017ee\u010de zasahuj\u00ed do <strong>reCAPTCHA<\/strong>.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Otev\u0159ete obchod v <strong>soukrom\u00e9m re\u017eimu\/re\u017eimu inkognito<\/strong>.<\/li>\n\n\n\n<li>P\u0159\u00edpadn\u011b vyzkou\u0161ejte <strong>jin\u00fd prohl\u00ed\u017ee\u010d<\/strong>.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>3. Vyhn\u011bte se VPN nebo proxy server\u016fm<\/strong><\/h4>\n\n<p>reCAPTCHA m\u016f\u017ee blokovat nebo napadat IP adresy z:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>VPN<\/li>\n\n\n\n<li>Ve\u0159ejn\u00ed zmocn\u011bnci<\/li>\n\n\n\n<li>S\u00edt\u011b Tor<\/li>\n<\/ul>\n\n<p>Zkuste k webu p\u0159istupovat pomoc\u00ed b\u011b\u017en\u00e9ho dom\u00e1c\u00edho p\u0159ipojen\u00ed bez s\u00edt\u011b VPN.<\/p>\n\n<h4 class=\"wp-block-heading\"><strong>4. Kontrola malwaru nebo neobvykl\u00e9ho chov\u00e1n\u00ed prohl\u00ed\u017ee\u010de<\/strong><\/h4>\n\n<p>Boty nebo podez\u0159el\u00e9 chov\u00e1n\u00ed prohl\u00ed\u017ee\u010de mohou spustit <strong>reCAPTCHA<\/strong>.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Spus\u0165te kontrolu malwaru.<\/li>\n\n\n\n<li>Zak\u00e1zat podez\u0159el\u00e1 roz\u0161\u00ed\u0159en\u00ed (zejm\u00e9na ta, kter\u00e1 automatizuj\u00ed kliknut\u00ed nebo vstupy).<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>5. Omezte rychl\u00e9 nebo opakuj\u00edc\u00ed se \u010dinnosti<\/strong><\/h4>\n\n<p>V\u00edcen\u00e1sobn\u00e9 kliknut\u00ed nebo opakovan\u00e9 obnovov\u00e1n\u00ed m\u016f\u017ee vyvolat podez\u0159en\u00ed.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Po\u010dkejte 10-15 minut.<\/li>\n\n\n\n<li>Zkuste to znovu s pomal\u00fdmi a jednokrokov\u00fdmi akcemi.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>6. Zkontrolujte, zda je IP adresa blokov\u00e1na nebo za\u0159azena na \u010dernou listinu<\/strong><\/h4>\n\n<p>Pokud byla va\u0161e IP adresa ozna\u010dena (nap\u0159. z IP rozsah\u016f datov\u00fdch center), kontaktujte sv\u00e9ho poskytovatele internetov\u00fdch slu\u017eeb nebo zm\u011b\u0148te s\u00ed\u0165 (nap\u0159. na mobiln\u00ed hotspot).<\/p>\n\n<p>Vzhledem k tomu, \u017ee slu\u017eba Google <strong>reCAPTCHA <\/strong>je poskytov\u00e1na a spravov\u00e1na v\u00fdhradn\u011b spole\u010dnost\u00ed Google, nem\u00e1me bohu\u017eel jako majitel\u00e9 obchodu mo\u017enost ovlivnit nebo p\u0159izp\u016fsobit jej\u00ed fungov\u00e1n\u00ed. Up\u0159\u00edmn\u011b se omlouv\u00e1me za p\u0159\u00edpadn\u00e9 nep\u0159\u00edjemnosti, kter\u00e9 to m\u016f\u017ee zp\u016fsobit, a oce\u0148ujeme va\u0161e pochopen\u00ed. <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"walkthrough\">Podrobn\u00fd pr\u016fchod<\/h2>\n\n<h4 class=\"wp-block-heading\" id=\"delete-website-cookies\">1. Vymaz\u00e1n\u00ed soubor\u016f cookie a mezipam\u011bti webov\u00fdch str\u00e1nek<\/h4>\n\n<p>Star\u00e9 soubory cookie nebo data relace mohou zp\u016fsobit, \u017ee se reCAPTCHA chov\u00e1 chybn\u011b. <a href=\"#clear-browser-cache-for-this-site\">Vyma\u017ete soubory cookie<\/a> a mezipam\u011b\u0165 a znovu na\u010dt\u011bte str\u00e1nku:<\/p>\n\n<p><em>Pokud je v\u00e1\u0161 prohl\u00ed\u017ee\u010d jin\u00fd, pod\u00edvejte se na Google, jak odstranit soubory cookie pro webov\u00e9 str\u00e1nky ve va\u0161em prohl\u00ed\u017ee\u010di. <\/em><\/p>\n\n<ol class=\"wp-block-list\">\n<li>Klikn\u011bte na ikonu visac\u00edho z\u00e1mku<\/li>\n\n\n\n<li>Klikn\u011bte na Soubory cookie<\/li>\n<\/ol>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"678\" height=\"313\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d105528.png\" alt=\"\" class=\"wp-image-13005\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d105528.png 678w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d105528-300x138.png 300w\" sizes=\"(max-width: 678px) 100vw, 678px\" \/><\/figure>\n\n<p>3. Klikn\u011bte na prvn\u00ed skupinu cookies<br\/>4. Opakovan\u011b klikejte na Odstranit, dokud nezmiz\u00ed v\u0161echny soubory cookie<br\/>5. Klikn\u011bte na tla\u010d\u00edtko Hotovo<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"454\" height=\"512\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/delete-cookies.gif\" alt=\"\" class=\"wp-image-13021\"\/><\/figure>\n\n<p>U\u017eivatel\u00e9 Macu, pls.  <a rel=\"noreferrer noopener\" href=\"https:\/\/www.businessinsider.com\/how-to-clear-cookies-on-mac?r=US&amp;IR=T\" target=\"_blank\">nahl\u00e9dn\u011bte do tohoto n\u00e1vodu.<\/a><\/p>\n\n<h4 class=\"wp-block-heading\" id=\"accept-all-cookies-from-the-keys-express-shop\">P\u0159ijmout v\u0161echny soubory cookie z obchodu keys.express<\/h4>\n\n<p>6. Znovu na\u010dt\u011bte str\u00e1nku a vyma\u017ete mezipam\u011b\u0165 prohl\u00ed\u017ee\u010de: podr\u017ete kl\u00e1vesy CTRL+klikn\u011bte na tla\u010d\u00edtko reload.  <\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"418\" height=\"149\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d15b59f.png\" alt=\"\" class=\"wp-image-13033\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d15b59f.png 418w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d15b59f-300x107.png 300w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<p>Po\u010dkejte, a\u017e se vlevo dole objev\u00ed ikona cookie, a klikn\u011bte na ni. T\u00edm se otev\u0159e nastaven\u00ed soubor\u016f cookie. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"645\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-1024x645.png\" alt=\"\" class=\"wp-image-99473\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-1024x645.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-300x189.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-768x484.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-1536x967.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d-360x227.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_272a7d.png 1960w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>P\u0159edvolby soubor\u016f cookie m\u016f\u017eete nastavit zde. M\u016f\u017eete:<br\/>1. Povolit marketingov\u00e9 soubory cookie<br\/>2. Povolit analytick\u00e9 soubory cookie<br\/>a pot\u00e9 klikn\u011bte na tla\u010d\u00edtko DONE. <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"926\" height=\"850\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0.png\" alt=\"\" class=\"wp-image-99487\" style=\"width:488px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0.png 926w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0-300x275.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0-768x705.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_2874c0-360x330.png 360w\" sizes=\"(max-width: 926px) 100vw, 926px\" \/><\/figure>\n\n<h4 class=\"wp-block-heading\" id=\"clear-browser-cache-for-this-site\">Vymaz\u00e1n\u00ed mezipam\u011bti prohl\u00ed\u017ee\u010de pro tento web<\/h4>\n\n<p>Pod\u00edvejte se, jak vymazat mezipam\u011b\u0165 <a href=\"https:\/\/www.fastcomet.com\/tutorials\/getting-started\/clear-browser-cache\" target=\"_blank\" rel=\"noreferrer noopener\">konkr\u00e9tn\u00edho prohl\u00ed\u017ee\u010de<\/a>.<\/p>\n\n<p>Pokud se na na\u0161ich webov\u00fdch str\u00e1nk\u00e1ch vyskytnou probl\u00e9my, vyma\u017ete mezipam\u011b\u0165 webu stisknut\u00edm kl\u00e1ves CTRL+kliknut\u00ed na reload v prohl\u00ed\u017ee\u010di. T\u00edm se v\u0161e na\u010dte \u010derstv\u011b ze serveru:<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"289\" height=\"120\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/Snag_14ade916.png\" alt=\"\" class=\"wp-image-14256\"\/><\/figure>\n\n<p>Nyn\u00ed by se webov\u00e9 str\u00e1nky m\u011bly op\u011bt chovat norm\u00e1ln\u011b.<\/p>\n\n<h3 class=\"wp-block-heading\">2. <strong>Pou\u017eijte jin\u00fd prohl\u00ed\u017ee\u010d nebo re\u017eim inkognito<\/strong><\/h3>\n\n<p>N\u011bkdy roz\u0161\u00ed\u0159en\u00ed prohl\u00ed\u017ee\u010de zasahuj\u00ed do reCAPTCHA.<\/p>\n\n<p>Otev\u0159ete obchod v <strong>soukrom\u00e9m re\u017eimu\/re\u017eimu inkognito<\/strong>.<\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"553\" height=\"501\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b.png\" alt=\"\" class=\"wp-image-99510\" style=\"width:398px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b.png 553w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b-300x272.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_31bf0b-360x326.png 360w\" sizes=\"(max-width: 553px) 100vw, 553px\" \/><\/figure>\n\n<p>P\u0159\u00edpadn\u011b vyzkou\u0161ejte <strong>jin\u00fd prohl\u00ed\u017ee\u010d<\/strong>:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Mozilla Firefox<\/li>\n\n\n\n<li>Microsoft Edge<\/li>\n\n\n\n<li>Opera<\/li>\n\n\n\n<li>Brave<\/li>\n\n\n\n<li>Vivaldi<\/li>\n\n\n\n<li>Safari<\/li>\n\n\n\n<li>Chrom<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\" id=\"disable-popup-blockers-internet-shields\">Zak\u00e1zat blok\u00e1tory vyskakovac\u00edch oken a internetov\u00e9 \u0161t\u00edty<\/h4>\n\n<p>Vypn\u011bte pros\u00edm blok\u00e1tory Popoup a internetov\u00e9 \u0161t\u00edty pro tento web.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"467\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-1024x467.png\" alt=\"\" class=\"wp-image-13090\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-1024x467.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-300x137.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef-768x350.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d74a8ef.png 1292w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>U\u017eivatel\u00e9 po\u010d\u00edta\u010d\u016f Mac <a href=\"https:\/\/support.apple.com\/guide\/safari\/block-pop-ups-sfri40696\/mac#:~:text=Allow%20or%20block%20pop%2Dups%20on%20all%20websites,the%20bottom%20of%20the%20list.\" target=\"_blank\" rel=\"noreferrer noopener\">se pod\u00edvejte do tohoto n\u00e1vodu<\/a>.<\/p>\n\n<h3 class=\"wp-block-heading\">3. <strong>Vyhn\u011bte se VPN nebo proxy server\u016fm<\/strong><\/h3>\n\n<p><strong>reCAPTCHA <\/strong>m\u016f\u017ee blokovat nebo napadat IP adresy z:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>VPN<\/li>\n\n\n\n<li>Ve\u0159ejn\u00ed zmocn\u011bnci<\/li>\n\n\n\n<li>S\u00edt\u011b Tor<\/li>\n<\/ul>\n\n<p>Zak\u00e1z\u00e1n\u00ed p\u0159ipojen\u00ed VPN v syst\u00e9mu Windows<\/p>\n\n<p>1. <strong>Otev\u0159ete Nastaven\u00ed:<\/strong> M\u016f\u017eete stisknout kl\u00e1vesy Windows + I nebo p\u0159ej\u00edt do nab\u00eddky Start a vybrat mo\u017enost Nastaven\u00ed. <br\/>2. P\u0159ejd\u011bte na<strong> polo\u017eku S\u00ed\u0165 a internet:<\/strong> V lev\u00e9m panelu aplikace Nastaven\u00ed klikn\u011bte na polo\u017eku S\u00ed\u0165 a internet. <br\/>3. Vyberte mo\u017enost<strong> VPN:<\/strong> V lev\u00e9m panelu klikn\u011bte na mo\u017enost VPN.  <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-1024x505.png\" alt=\"\" class=\"wp-image-99539\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-1024x505.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-300x148.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-768x379.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059-360x178.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_374059.png 1490w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>4. <strong>Odpojen\u00ed:<\/strong> Vyhledejte p\u0159ipojen\u00ed VPN, kter\u00e9 chcete zak\u00e1zat, a klikn\u011bte na mo\u017enost<strong>\u201eOdpojit\u201c<\/strong>.  <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"289\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-1024x289.png\" alt=\"\" class=\"wp-image-99552\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-1024x289.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-300x85.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-768x216.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68-360x101.png 360w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_377c68.png 1100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h3 class=\"wp-block-heading\">4. <strong>Kontrola malwaru nebo neobvykl\u00e9ho chov\u00e1n\u00ed prohl\u00ed\u017ee\u010de<\/strong><\/h3>\n\n<p>Boty nebo podez\u0159el\u00e9 chov\u00e1n\u00ed prohl\u00ed\u017ee\u010de mohou spustit <strong>reCAPTCHA<\/strong>.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Spus\u0165te <strong>kontrolu malwaru<\/strong>.<\/li>\n\n\n\n<li>Zak\u00e1zat podez\u0159el\u00e1 roz\u0161\u00ed\u0159en\u00ed (zejm\u00e9na ta, kter\u00e1 automatizuj\u00ed kliknut\u00ed nebo vstupy).<\/li>\n<\/ul>\n\n<p>Chcete-li v syst\u00e9mu Windows vyhledat \u0161kodliv\u00fd software, otev\u0159ete aplikaci Zabezpe\u010den\u00ed syst\u00e9mu Windows a p\u0159ejd\u011bte do \u010d\u00e1sti \u201eOchrana p\u0159ed viry a hrozbami\u201c. Pot\u00e9 si m\u016f\u017eete vybrat mezi \u201eRychlou kontrolou\u201c nebo pro d\u016fkladn\u011bj\u0161\u00ed kontrolu vyberte \u201eMo\u017enosti kontroly\u201c a spus\u0165te \u201e\u00daplnou kontrolu<mark>\u201c<\/mark>.   <\/p>\n\n<p>Podrobn\u00e9 kroky:<\/p>\n\n<p>1. <strong>Otev\u0159ete Zabezpe\u010den\u00ed syst\u00e9mu Windows:<\/strong> Vyhledejte v nab\u00eddce Start polo\u017eku \u201eZabezpe\u010den\u00ed syst\u00e9mu Windows\u201c a otev\u0159ete aplikaci. <br\/>2. <strong>P\u0159ejd\u011bte na polo\u017eku Ochrana p\u0159ed viry a hrozbami:<\/strong> Klepn\u011bte na polo\u017eku \u201eVirus &amp; threat protection\u201c (Ochrana p\u0159ed viry a hrozbami).  <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"916\" height=\"501\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485.png\" alt=\"\" class=\"wp-image-99567\" style=\"width:580px;height:auto\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485.png 916w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485-300x164.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485-768x420.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_3a2485-360x197.png 360w\" sizes=\"(max-width: 916px) 100vw, 916px\" \/><\/figure>\n\n<p>3. <strong>Vyberte typ skenov\u00e1n\u00ed:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Rychl\u00e9 skenov\u00e1n\u00ed:<\/strong> Tato mo\u017enost prov\u011b\u0159uje b\u011b\u017en\u00e1 m\u00edsta, kde se obvykle nach\u00e1z\u00ed malware.  <\/li>\n\n\n\n<li><strong>Kompletn\u00ed skenov\u00e1n\u00ed:<\/strong> Tato mo\u017enost prov\u011b\u0159uje cel\u00fd syst\u00e9m na p\u0159\u00edtomnost malwaru, co\u017e m\u016f\u017ee trvat d\u00e9le, ale poskytuje d\u016fkladn\u011bj\u0161\u00ed kontrolu.  <\/li>\n\n\n\n<li><strong>Vlastn\u00ed skenov\u00e1n\u00ed:<\/strong> M\u016f\u017eete vybrat konkr\u00e9tn\u00ed soubory nebo slo\u017eky, kter\u00e9 chcete skenovat.  <\/li>\n<\/ul>\n\n<p>4. <strong>Skenov\u00e1n\u00ed Microsoft Defender Offline:<\/strong> Tato mo\u017enost je u\u017eite\u010dn\u00e1 pro \u0159e\u0161en\u00ed malwaru, kter\u00fd je obt\u00ed\u017en\u00e9 odstranit za b\u011bhu syst\u00e9mu Windows a kter\u00fd restartuje po\u010d\u00edta\u010d.  <\/p>\n\n<p>5. <strong>Spus\u0165te skenov\u00e1n\u00ed:<\/strong> Po v\u00fdb\u011bru po\u017eadovan\u00e9ho typu skenov\u00e1n\u00ed klikn\u011bte na tla\u010d\u00edtko \u201eScan Now\u201c.  <\/p>\n\n<p>6. <strong>Po\u010dkejte na dokon\u010den\u00ed:<\/strong> Obr\u00e1nce Windows Defender zobraz\u00ed v\u0161echny zji\u0161t\u011bn\u00e9 hrozby.  <\/p>\n\n<h3 class=\"wp-block-heading\">5. <strong>Omezte rychl\u00e9 nebo opakuj\u00edc\u00ed se \u010dinnosti<\/strong><\/h3>\n\n<p>V\u00edcen\u00e1sobn\u00e9 kliknut\u00ed nebo opakovan\u00e9 obnovov\u00e1n\u00ed m\u016f\u017ee vyvolat podez\u0159en\u00ed.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Po\u010dkejte 10-15 minut.<\/li>\n\n\n\n<li>Zkuste to je\u0161t\u011b jednou, pomalu a postupn\u011b klikejte na jednu akci za druhou.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">6. <strong>Zkontrolujte, zda je IP adresa blokov\u00e1na nebo za\u0159azena na \u010dernou listinu<\/strong><\/h3>\n\n<p>Pokud byla va\u0161e IP adresa ozna\u010dena (nap\u0159. z IP rozsah\u016f datov\u00fdch center), kontaktujte sv\u00e9ho poskytovatele internetov\u00fdch slu\u017eeb nebo zm\u011b\u0148te s\u00ed\u0165 (nap\u0159. na mobiln\u00ed hotspot). M\u016f\u017eete tak\u00e9 zkusit na 5 minut odpojit sm\u011brova\u010d poskytovatele p\u0159ipojen\u00ed k internetu; n\u011bkdy toti\u017e z\u00edsk\u00e1te novou IP adresu. <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"enjoy-your-shopping-experience\">U\u017eijte si nakupov\u00e1n\u00ed<\/h2>\n\n<p>Nav\u0161tivte sekci Nab\u00eddka t\u00fddne na na\u0161\u00ed domovsk\u00e9 str\u00e1nce <a rel=\"noreferrer noopener\" href=\"https:\/\/keys.express\/\" target=\"_blank\">https:\/\/keys.express\/ <\/a> a za\u010dn\u011bte \u0161et\u0159it!<\/p>\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/keys.express\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"401\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-1024x401.png\" alt=\"\" class=\"wp-image-13060\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-1024x401.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-300x117.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2-768x300.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d1df7d2.png 1396w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n<p class=\"has-luminous-vivid-amber-background-color has-background\"><strong>Pozn\u00e1mka:<br\/>Vzhledem k tomu, \u017ee Google reCAPTCHA je slu\u017eba, kterou pln\u011b poskytuje a spravuje spole\u010dnost Google, nem\u00e1me my jako majitel\u00e9 obchodu \u017e\u00e1dnou kontrolu nad jej\u00ed funk\u010dnost\u00ed nebo p\u0159izp\u016fsoben\u00edm. Omlouv\u00e1me se za p\u0159\u00edpadn\u00e9 nep\u0159\u00edjemnosti, kter\u00e9 to m\u016f\u017ee zp\u016fsobit, a oce\u0148ujeme va\u0161e pochopen\u00ed. <\/strong><\/p>\n\n<h2 class=\"wp-block-heading\" id=\"mac-users\">U\u017eivatel\u00e9 Macu<\/h2>\n\n<p>Vyma\u017ete pros\u00edm historii v prohl\u00ed\u017ee\u010di Safari v syst\u00e9mu MacOS <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-1024x640.png\" alt=\"\" class=\"wp-image-15845\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-1024x640.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-300x188.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-768x480.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-1536x960.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-4-2048x1280.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-1024x640.png\" alt=\"\" class=\"wp-image-15855\" srcset=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-1024x640.png 1024w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-300x188.png 300w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-768x480.png 768w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-1536x960.png 1536w, https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/02\/image-5-2048x1280.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Chcete-li odstranit soubory cookie webov\u00fdch str\u00e1nek, <a rel=\"noreferrer noopener\" href=\"https:\/\/www.businessinsider.com\/how-to-clear-cookies-on-mac?r=US&amp;IR=T\" target=\"_blank\">p\u0159e\u010dt\u011bte si tento n\u00e1vod.<\/a><\/p>\n\n<p>Povolen\u00ed vyskakovac\u00edch oken v syst\u00e9mu Mac <a rel=\"noreferrer noopener\" href=\"https:\/\/support.apple.com\/guide\/safari\/block-pop-ups-sfri40696\/mac#:~:text=Allow%20or%20block%20pop%2Dups%20on%20all%20websites,the%20bottom%20of%20the%20list.\" target=\"_blank\">najdete v tomto n\u00e1vodu<\/a>.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"still-experience-problems\">St\u00e1le se pot\u00fdk\u00e1te s probl\u00e9my?<\/h2>\n\n<p>Ujist\u011bte se, \u017ee jste aktualizovali sv\u016fj prohl\u00ed\u017ee\u010d. Doporu\u010dujeme prohl\u00ed\u017ee\u010d Chrome pro Windows a Safari pro Mac a iPad.    <br\/><br\/><a href=\"https:\/\/keys.express\/EN\/contact-us\" target=\"_blank\" rel=\"noreferrer noopener\">Kontaktujte n\u00e1s<\/a><br\/><\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pokud m\u00e1te b\u011bhem objedn\u00e1vky probl\u00e9my s obchodem, doporu\u010dujeme prov\u00e9st n\u00e1sleduj\u00edc\u00ed kroky: Rychl\u00e9 kroky Pod\u00edvejte se na podrobn\u00fd n\u00e1vod n\u00ed\u017ee 1. Vymaz\u00e1n\u00ed mezipam\u011bti prohl\u00ed\u017ee\u010de a soubor\u016f cookie Star\u00e9 soubory cookie nebo data relace mohou zp\u016fsobit, \u017ee se reCAPTCHA chov\u00e1 chybn\u011b. 2. Pou\u017eijte jin\u00fd prohl\u00ed\u017ee\u010d nebo re\u017eim inkognito N\u011bkdy roz\u0161\u00ed\u0159en\u00ed prohl\u00ed\u017ee\u010de zasahuj\u00ed do reCAPTCHA. 3. Vyhn\u011bte se [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[474],"doc_tag":[479],"knowledge_base":[456],"class_list":["post-31898","docs","type-docs","status-publish","hentry","doc_category-magento-shop-users-cs","doc_tag-cookies-cs","knowledge_base-customer-support-cs"],"acf":[],"year_month":"2026-06","word_count":1326,"total_views":"469","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"dev_staedeli","author_url":"https:\/\/keys.express\/support\/cs\/author\/dev_staedeli\/"},"doc_category_info":[{"term_name":"Magento Shop Users","term_url":"https:\/\/keys.express\/support\/cs\/docs\/non-knowledgebase\/magento-shop-users-cs\/"}],"doc_tag_info":[{"term_name":"cookies","term_url":"https:\/\/keys.express\/support\/cs\/docs-tag\/cookies-cs\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0158e\u0161en\u00ed probl\u00e9m\u016f s nakupov\u00e1n\u00edm \/ reCAPTCHA - Keys Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/keys.express\/support\/cs\/documentation\/reseni-problemu-pri-nakupovani\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0158e\u0161en\u00ed probl\u00e9m\u016f s nakupov\u00e1n\u00edm \/ reCAPTCHA - Keys Support\" \/>\n<meta property=\"og:description\" content=\"Pokud m\u00e1te b\u011bhem objedn\u00e1vky probl\u00e9my s obchodem, doporu\u010dujeme prov\u00e9st n\u00e1sleduj\u00edc\u00ed kroky: Rychl\u00e9 kroky Pod\u00edvejte se na podrobn\u00fd n\u00e1vod n\u00ed\u017ee 1. Vymaz\u00e1n\u00ed mezipam\u011bti prohl\u00ed\u017ee\u010de a soubor\u016f cookie Star\u00e9 soubory cookie nebo data relace mohou zp\u016fsobit, \u017ee se reCAPTCHA chov\u00e1 chybn\u011b. 2. Pou\u017eijte jin\u00fd prohl\u00ed\u017ee\u010d nebo re\u017eim inkognito N\u011bkdy roz\u0161\u00ed\u0159en\u00ed prohl\u00ed\u017ee\u010de zasahuj\u00ed do reCAPTCHA. 3. Vyhn\u011bte se [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/keys.express\/support\/cs\/documentation\/reseni-problemu-pri-nakupovani\/\" \/>\n<meta property=\"og:site_name\" content=\"Keys Support\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-03T15:47:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/keys.express\/support\/wp-content\/uploads\/2022\/01\/Snag_1d105528.png\" \/>\n\t<meta property=\"og:image:width\" content=\"678\" \/>\n\t<meta property=\"og:image:height\" content=\"313\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Odhadovan\u00e1 doba \u010dten\u00ed\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/keys.express\\\/support\\\/cs\\\/documentation\\\/reseni-problemu-pri-nakupovani\\\/\",\"url\":\"https:\\\/\\\/keys.express\\\/support\\\/cs\\\/documentation\\\/reseni-problemu-pri-nakupovani\\\/\",\"name\":\"\u0158e\u0161en\u00ed probl\u00e9m\u016f s nakupov\u00e1n\u00edm \\\/ reCAPTCHA - 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